Director of Operational Delivery(Ref: 80)

The Director of Operational Delivery oversees core operational activity and systems that ensure the IMA fulfils its statutory duties in the complex, challenging and wide-ranging area of EU citizens’ rights. This is a unique opportunity to influence and shape the way EU citizens’ rights are applied in our national, social and economic landscape.
The role requires significant leadership, management, communication and influencing skills, both within the organisation and with external stakeholders.
The post-holder supports the Chief Executive in creating, leading and assuring effective operational systems, process and arrangements within the IMA, and the processes for engagement with other government departments and public authorities.
They will play a vital role in supporting the Chief Executive and Chair, in interacting in the course of their work with Ministers and senior officials across Whitehall, a number of public authorities, and the Devolved Administrations. This should be done whilst also supporting and safeguarding the independence of the IMA.
The Operational Delivery Directorate has 28 staff ranging from Grade 6 to Administrative Officers (AO) in the Data & Insight and Compliance & Inquiry teams. The role will directly line manage two Grade 6 posts.
The Data & Insight team is developing a data insight function and a data strategy to effectively use data and insight to inform and drive the work of the IMA. The team leads IMA activity to gather information and intelligence to build a picture of lived experiences of EU citizens in order to direct and support IMA operational activity. This includes receiving complaints from citizens who believe they might have been denied their rights following the UK’s exit from the European Union. They also engage with a wide range of stakeholders to gather data and intelligence, and to derive insight and analytics to tell an influential story.
The Compliance and Inquiry team conducts compliance and assurance investigations, and formal inquiries regarding delivery by relevant governments and public authorities of Withdrawal Agreement commitments to EU citizens’ rights: including the right to live and work in the UK and not to be discriminated against on the grounds of nationality. The team also undertakes monitoring action to oversee required changes to regulations, guidance or policy by governments and public authorities, including changes arising from litigation.
Compliance investigations include informal and formal engagement with public authorities, to understand potential issues, identifying and securing early case resolution on issues where appropriate, as well as monitoring public authorities’ implementation of citizens’ rights. Statutory inquiry investigations include formal engagement with public authorities, stakeholder engagement and determining suitable recommendations including monitoring any resulting implementation by the subject of an inquiry. The team review and investigate complaints submitted by individual citizens and those submitted by third parties on behalf of citizens., The post-holder will be responsible for operational delivery, including:
+ Driving a strong culture of engagement and collaborative working across government and with a range of stakeholders including public authorities responsible for delivering commitments to EU citizens’ rights, and the sector interested in EU citizens’ rights.
+ Acting as senior decision maker in enquiries, assurance, litigation and complaints handling about the UK’s delivery of its commitments under the agreements set out above.
+ Leading the preparation and delivery of evidence to parliamentary and European committees.
+ Attending parliamentary and European committees to represent the IMA.
+ Ensuring the IMA delivers against its performance targets.
+ Providing inspiring and motivational leadership to staff in a highly political environment, subject to high levels of public scrutiny and significant stakeholder expectations, creating direction and purpose.
+ Maximising organisational capacity and resource through continuous improvement activities to maximise efficiency and effectiveness in operations.
+ Supporting key change initiatives within the IMA as required.
+ Directing and leading a high-performing team, maintaining morale, promoting development and building capability, so as to foster an environment where manages continually seek to improve delivery against objectives.
The post-holder will work alongside, report to and support the Chief Executive in:
+ Assessing the operational effectiveness of the IMA in discharging its functions.
+ Advising the Board on proposed inquiries, reports, recommendations and compliance.
+ Ensuring that data and insight enable the organisation to use its resources effectively and consider future priorities.
The post-holder may be required to deputise for the Chief Executive.
The duties/responsibilities listed above describe the post and are not intended to be exhaustive., We'll assess you against these behaviours during the selection process:
+ Leadership
+ Seeing the Big Picture
+ Communicating and Influencing
+ Making Effective Decisions
+ Changing and Improving, Miranda Biddle, Chief Executive Officer will chair the recruitment process. In addition, the panel will comprise:
+ A member of the IMA Board
+ An independent panel member (either from within the IMA or from another department).
The panel will be finalised when candidates are invited to interview.
Shortlist: The panel will assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the ‘Person Specification’. Failure to address any or all of these may affect your application.
Assessment: If you are shortlisted, you will be asked to take part in a series of assessments which will include a psychometric tests and a staff engagement exercise. These assessments will not result in a pass or fail decision. Rather they are designed to support the panel’s decision making and highlighting areas for the panel to explore further at interview.
You will be asked to attend a panel interview in order to have a more in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification.
Full details of the assessment process will be made available to shortlisted candidates.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 2 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ A self-starter with proven experience of working under pressure while managing a portfolio of work effectively.
+ Able to see the big picture and develop strategic approaches that deliver positive change.
+ Have an excellent record for delivering to deadlines and taking independent decisions, as well as the resilience to providing challenging advice and recommendations to peers and colleagues.
+ An effective communicator with strong influencing skills, including the ability to manage complex and senior relationships with a variety of stakeholders while representing the organisation; and to distil complex technical messages to different audiences.
+ An inspiring people leader and manager with the ability to attract, lead, motivate and develop colleagues at all levels to the highest standards.
+ An effective and strong team player.
Essential Skills
+ Significant and relevant senior management experience or proven skills in leading complex strategic programmes of work, in an inquiry, compliance, monitoring or operational background and in a dynamic, complex environment.
+ Strong people leadership skills, with the ability to inspire and engage teams, with strong evidence of having led people to deliver at pace on challenging and complex programmes of work.
+ High-level interpersonal and influencing skills with a track record of developing and leveraging strong networks and confidently operating within a wide range of internal and external stakeholders up to board and ministerial level in a challenging environment.
+ A proven track record of quickly grasping complex and technical policy issues and finding solutions to benefit organisational objectives, including within legally defined functions.
+ Proven success in managing significant policy or operational risks in complex organisations.
+ Effective decision maker, confident in making reasonable and proportionate evidence-based decisions that can withstand scrutiny and challenge.
Behaviours
We'll assess you against these Behaviours during the selection process:
+ Leadership
+ Seeing the Bigger Picture
+ Communicating and Influencing
+ Making Effective Decisions
+ Changing and Improving

Y Cyfarwyddwr Cyflawni Gweithredol sy’n goruchwylio’r gweithgarwch a systemau gweithredol craidd sy’n sicrhau bod yr IMA yn cyflawni ei ddyletswyddau statudol ym maes cymhleth, heriol ac eang hawliau dinasyddion yr UE. Dyma gyfle unigryw i lywio ac i ddylanwadu ar y ffordd y mae hawliau dinasyddion yr UE yn cael eu cymhwyso yn ein tirwedd genedlaethol, gymdeithasol ac economaidd.
Mae'r rôl yn gofyn am sgiliau arwain, rheoli, cyfathrebu a dylanwadu sylweddol, o fewn y sefydliad ac ymhlith rhanddeiliaid allanol.
Mae deiliad y swydd yn cefnogi'r Prif Weithredwr i greu, arwain a sicrhau systemau, prosesau a threfniadau gweithredu effeithiol o fewn yr IMA, a'r prosesau ar gyfer ymgysylltu ag adrannau eraill y llywodraeth ac awdurdodau cyhoeddus.
Byddant yn chwarae rôl hanfodol wrth gefnogi’r Prif Weithredwr a’r Cadeirydd, wrth ryngweithio yn ystod eu gwaith gyda Gweinidogion ac uwch-swyddogion ar draws Whitehall, nifer o awdurdodau cyhoeddus a’r Gweinyddiaethau Datganoledig. Dylid gwneud hyn tra hefyd yn cefnogi ac yn diogelu annibyniaeth yr IMA.
Mae gan y Gyfarwyddiaeth Cyflawni Gweithredol 28 o staff sy’n amrywio o Radd 6 i Swyddogion Gweinyddol (AO) yn y timau Data a Dealltwriaeth a Chydymffurfiaeth ac Ymchwilio. Bydd y rôl yn rheolwr llinell uniongyrchol ar ddwy swydd Gradd 6.
Mae’r tîm Data a Dealltwriaeth yn datblygu swyddogaeth deall data a strategaeth ddata i ddefnyddio data a dealltwriaeth yn effeithiol i lywio gwaith yr IMA. Mae’r tîm yn arwain gweithgarwch yr IMA i gasglu gwybodaeth er mwyn creu darlun o brofiadau bywyd dinasyddion yr UE i gyfarwyddo a chefnogi gweithgarwch gweithredol yr IMA. Mae hyn yn cynnwys derbyn cwynion gan ddinasyddion sy’n credu y gallent fod wedi cael eu hamddifadu o’u hawliau ar ôl i’r DU adael yr Undeb Ewropeaidd. Maent hefyd yn ymgysylltu ag ystod eang o randdeiliaid i gasglu data a gwybodaeth, ac i gael dealltwriaeth a dadansoddeg i adrodd stori ddylanwadol.
Mae’r tîm Cydymffurfiaeth ac Ymchwilio yn cynnal ymchwiliadau cydymffurfiaeth a sicrwydd, ac ymchwiliadau ffurfiol ynglŷn â chyflawni ymrwymiadau’r Cytundeb Ymadael gan lywodraethau ac awdurdodau cyhoeddus perthnasol o ran hawliau dinasyddion yr UE: gan gynnwys yr hawl i fyw a gweithio yn y DU ac i beidio â dioddef gwahaniaethu ar sail cenedligrwydd. Mae’r tîm hefyd yn ymgymryd â chamau monitro i oruchwylio newidiadau gofynnol i reoliadau, canllawiau neu bolisïau gan lywodraethau ac awdurdodau cyhoeddus, gan gynnwys newidiadau sy’n deillio o ymgyfreitha.
Mae ymchwiliadau cydymffurfiaeth yn cynnwys ymgysylltu’n anffurfiol ac yn ffurfiol ag awdurdodau cyhoeddus, er mwyn deall problemau posib, nodi a sicrhau atebion cynnar i achosion lle bo’n briodol, yn ogystal â monitro gweithrediad awdurdodau cyhoeddus o ran hawliau dinasyddion. Mae ymchwiliadau statudol yn cynnwys ymgysylltu’n ffurfiol ag awdurdodau cyhoeddus, ymgysylltu â rhanddeiliaid a phenderfynu ar argymhellion addas gan gynnwys monitro unrhyw weithrediad canlyniadol gan destun ymchwiliad. Mae'r tîm yn adolygu ac yn ymchwilio i gwynion a gyflwynir gan ddinasyddion unigol a'r rhai a gyflwynir gan drydydd partïon ar ran dinasyddion.
Cyfrifoldebau
Bydd deiliad y swydd yn gyfrifol am gyflawni gweithredol, gan gynnwys:
+ Ysgogi diwylliant cryf o ymgysylltu a chydweithio ar draws y llywodraeth gydag amrywiaeth o randdeiliaid gan gynnwys awdurdodau cyhoeddus sy’n gyfrifol am gyflawni ymrwymiadau i hawliau dinasyddion yr UE, a’r sector sydd â diddordeb yn hawliau dinasyddion yr UE.
+ Gweithredu fel uwch-swyddog penderfyniadau mewn ymchwiliadau, sicrwydd, ymgyfreitha ac ymdrin â chwynion ynglŷn â’r ffordd y mae’r DU yn cyflawni ei hymrwymiadau o dan y cytundebau a nodir uchod.
+ Arwain y gwaith o baratoi a chyflwyno tystiolaeth i bwyllgorau seneddol ac Ewropeaidd.
+ Mynychu pwyllgorau seneddol ac Ewropeaidd i gynrychioli'r IMA.
+ Sicrhau bod yr IMA yn cyflawni yn erbyn ei dargedau perfformiad.
+ Darparu arweinyddiaeth ysbrydoledig ac ysgogol i staff mewn amgylchedd hynod wleidyddol, sy’n wynebu lefelau uchel o graffu cyhoeddus a disgwyliadau sylweddol gan randdeiliaid, gan greu cyfeiriad a phwrpas.
+ Cynyddu capasiti ac adnoddau sefydliadol i'r eithaf drwy weithgarwch gwelliant parhaus i gynyddu effeithlonrwydd ac effeithiolrwydd gweithrediadau.
+ Cefnogi mentrau newid allweddol o fewn yr IMA yn ôl yr angen.
+ Cyfarwyddo ac arwain tîm sy'n perfformio'n dda, gan gynnal morâl, hyrwyddo datblygiad ac adeiladu gallu, er mwyn meithrin amgylchedd lle mae rheolwyr yn ceisio gwella'r hyn a gyflawnir yn erbyn amcanion yn barhaus.
Bydd deiliad y swydd yn gweithio ochr yn ochr â’r Prif Weithredwr, yn adrodd iddyn nhw ac yn eu cefnogi wrth:
+ Asesu effeithiolrwydd gweithredol yr IMA wrth gyflawni ei swyddogaethau.
+ Cynghori’r Bwrdd ar ymchwiliadau, adroddiadau, argymhellion a chydymffurfiaeth arfaethedig.
+ Sicrhau bod data a dealltwriaeth yn galluogi'r sefydliad i ddefnyddio ei adnoddau'n effeithiol ac ystyried blaenoriaethau'r dyfodol.
Efallai y bydd angen i ddeiliad y swydd ddirprwyo ar ran y Prif Weithredwr.
Mae'r dyletswyddau/cyfrifoldebau a restrir uchod yn disgrifio'r swydd ac ni fwriedir iddynt fod yn rhestr gyflawn.
Manyleb Person
I fod yn llwyddiannus yn y rôl hon, mae’n debygol y byddwch yn:
+ Llawn cymhelliant gyda phrofiad o weithio dan bwysau tra'n rheoli portffolio o waith yn effeithiol.
+ Gallu gweld y darlun mawr a datblygu dulliau strategol sy'n sicrhau newid positif.
+ Bod â hanes gwych o gyflawni o fewn terfynau amser a gwneud penderfyniadau annibynnol, yn ogystal â'r cadernid i roi cyngor ac argymhellion heriol i gymheiriaid a chydweithwyr.
+ Cyfathrebwr effeithiol gyda sgiliau dylanwadu cryf, gan gynnwys y gallu i reoli perthnasoedd cymhleth ac uwch gydag amrywiaeth o randdeiliaid; a chrisialu negeseuon technegol cymhleth i wahanol gynulleidfaoedd.
+ Arweinydd a rheolwr pobl ysbrydoledig gyda'r gallu i ddenu, arwain, ysgogi a datblygu cydweithwyr ar bob lefel i'r safonau uchaf.
+ Chwaraewr tîm effeithiol a chryf.
Sgiliau Hanfodol
+ Profiad o uwch-arweinyddiaeth sylweddol a pherthnasol neu sgiliau profedig wrth arwain rhaglenni gwaith strategol cymhleth, mewn cefndir ymchwilio, cydymffurfio, monitro neu weithredol ac mewn amgylchedd deinamig a chymhleth.
+ Sgiliau arwain pobl cryf, gyda'r gallu i ysbrydoli ac ymgysylltu â thimau, gyda thystiolaeth gref o arwain pobl i gyflawni’n gyflym ar raglen waith heriol a chymhleth.
+ Sgiliau rhyngbersonol a dylanwadu lefel uchel gyda hanes o ddatblygu a manteisio ar rwydweithiau cryf a gweithredu’n hyderus o fewn ystod eang o randdeiliaid mewnol ac allanol hyd at lefel bwrdd a gweinidogol mewn amgylchedd heriol.
+ Hanes o fynd i'r afael yn gyflym â materion polisi cymhleth a thechnegol a dod o hyd i atebion er budd amcanion sefydliadol, gan gynnwys o fewn swyddogaethau a ddiffinnir yn gyfreithiol.
+ Llwyddiant o reoli risgiau polisi neu weithredol sylweddol mewn sefydliadau cymhleth.
+ Gwneud penderfyniadau effeithiol, hyderus wrth wneud penderfyniadau rhesymol a chymesur sy’n seiliedig ar dystiolaeth a all wrthsefyll craffu a her.
Ymddygiadau
Byddwn yn eich asesu yn erbyn yr Ymddygiadau hyn yn ystod y broses ddethol:
+ Arweinyddiaeth
+ Gweld y Darlun Cyflawn
+ Cyfathrebu a Dylanwadu
+ Gwneud Penderfyniadau Effeithiol
+ Newid a Gwella
Am fwy o wybodaeth ynglŷn â’r ymddygiadau hyn ar gyfer SCS1 – Dirprwy Gyfarwyddwr, ewch i: Proffiliau Llwyddiant: Ymddygiadau Gwasanaeth Sifil - GOV.UK, Alongside your salary of £76,000, Independent Monitoring Authority contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.