Director of Operations

The Director of Operations is responsible for the management oversight and control of all homes within an assigned portfolio to ensure an effective and safe service is provided to all residents. As Director of Operations, you will manage the homes commercially and operationally to maintain profitability whilst ensuring compliance, quality and excellent service provision. You will promote good practice standards and coach the Senior Team and Home Managers in their implementation, whilst overseeing and contributing to the strategic development of the company., To provide effective management control and oversight to ensure the safety and well-being of residents within the region.
To monitor, review and manage the Senior Management Team and Home Managers' performance, effecting improvement where possible.
Develop & motivate the Senior Management Team and Home Managers to enable them to reach their full potential and achieve their job objectives.
To ensure that the Senior Management Team and Home Managers implement and comply with Operational, Human Resources and Health & Safety policies and procedures.
Support and enable the Senior Management Team and Home Managers to promote and implement good care practice.
Facilitate the internal audit process and be responsible for implementing action plans to ensure that remedial action is taken to resolve identified risks and shortcomings.
Liaise with local and neighbouring county 'Trust and Social Services' Teams and other potential customers to market and develop services in the area.
Support the Senior Management Team, Home Managers and staff in taking a pro-active approach to develop and maintain good relations with customers and key stakeholders.
Suggest appropriate improvements for the development of facilities and changes to the care models in the homes.
Assist in the formulation of policy and in strategic decision making with regard to the care practice and the running and operation of homes.
To ensure monthly compliance and support visits are undertaken within your portfolio.
To provide regular and relevant information and communications to the Managing Director and the Board of Directors on the performance of the homes and management teams.
To ensure complaints are investigated and responded to within Runwood Home's guidelines.
To ensure Home Managers are managing the financial aspects of their business in a pro-active manner.
To supervise and appraise the Senior Management Team and Home Managers in line with company policy and procedures.
To ensure revenue and staff costs are maintained as set out by the Senior Management Team.
To plan and facilitate the Senior Management Team and Home Managers' meetings as required, and establish an effective communication system, ensuring that all are kept up to date with all current policies, practice procedures and legislation.
To ensure that attendance to both mandatory and required training courses, including that of your staff, is met in order that skills, knowledge and competency levels are maintained in order to carry out the role efficiently and effectively.
Support the equality, diversity and rights of Residents, Carers and Colleagues., This Director of Operations position will require travel around homes in your portfolio, so a driving license is essential.

The successful Director of Operations will have extensive experience in managing and developing care services. You will have considerable knowledge of various legislations, including employment law, and you will show a demonstrable understanding for the Code of Practice for Social Workers. We require our Director of Operations to have excellent leadership, communication and interpersonal skills, with the ability to work in partnership with senior teams, managers, carers and residents, ensuring their involvement in decision making wherever possible. You will hold, or have willingness to work towards, a Level 5 Diploma in Leadership for Health and Social Care services.

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 58 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

33 days Paid Holiday
Pension Scheme
Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
Employee Assistance Scheme that is also available to immediate family members
Comprehensive induction and ongoing, paid training
Free DBS Check and uniform
Opportunities to progress your career within the company
Free, on-site parking