Discharge Facilitator

The best place for our patients to continue their recovery and get back to their normal lives is in the comfort of the place they live - your role will be to support this process, playing a vital role to achieve the timely and safe discharge of our patients. Our team is known for being passionate, empathetic and forward thinking, putting our patients at the heard of everything - we just need you to complete the picture.
This is a patient-facing role with the majority of your time spent in ward areas liaising with patients and their families & members of the ward team. Whilst you won't be involved in delivering patient care, you will see every day the impact you make and we know how proud you will be of the role you undertake.
We guarantee you will:
+ work in a fast paced environment , with lots of variety, making a difference to our patients, families and teams
+ manage your own workload, working alongside a variety of professionals
+ use your fab IT and multi-tasking skills
+ work as part of a team of people from different cultures and backgrounds
If you like what you read…..Why not apply to come and join our adaptable, friendly, professional and caring team?, It doesn't matter if you haven't worked in a hospital setting before - we can teach you everything you need to know. This role will really provide a good introduction to expand your knowledge and understanding of how our hospitals operate.
You'll ensure discharge planning commences from day one of admission liaising with the multi-disciplinary teams and family to ensure patients spend the minimum amount of time required in hospital.
Your effective communication skills throughout all of this will be key. You will be the main point of contact relating to the discharge of patients on your ward area, linking in with social care and therapy services, utilising our IT systems. You'll need to use your initiative of course, but you will also have a supportive team around you to help. Your strong organisational skills will also come into play as you manage your workload and ensure tasks are completed timely and any concerns escalated.
Our services are 7 days a week - teams are deployed to work on flexible shifts at either of the acute sites depending on business need.

Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of., + Ability to work as part of a team liaising with inter-disciplinary team members regarding the planning of discharge for relevant patients.
+ Ensure completion and delivery of relevant documentation to assist with the discharge process.
+ Communication with patients, relatives and other staff members concerning issues related to discharge planning. Ability to deal with communication issues.
+ Liaise with other agencies/patient/relatives in order to provide effective communications to assist with timely discharge of patients.
+ Completion of relevant patient documentation in order for an effective discharge process.
+ Communication with a range of clinical and non-clinical staff concerning the discharge process for patients.
+ Ensure that the social circumstances / discharge arrangements of each patient have been assessed and documented within 24 hours of patient being admitted to the ward environment.
+ Monitor the progress of referrals/assessments that are required to assist with the discharge process.
+ Follow up any outstanding requests that are causing a delay with the discharge process for the patient.
+ Ability to analyse and interpret information, pre-empt and evaluate issues and recommend an appropriate course of action, seeking advice from senior colleagues if required.
+ Support ward teams by facilitating the process of requesting TTO's / Transport/ Discharge Summary to assist with a timely discharge and avoidance of any delays.
+ Ensure that all relevant paperwork is completed by the appropriate persons to ensure an efficient and timely discharge.
+ Support chasing results for tests where this could delay achieving discharge.
+ Liaise with other care establishments to expedite any referrals or assessments that have been requested including the repatriation of patients.
+ May, on occasion be required to prepare bed spaces in order for the admission of patients to support the ward team
+ May on occasion be required to support transfer of patient to other ward area or discharge lounge
+ Operating telephone and computers.
+ Maintain accurate record keeping regarding the discharge process for each patient.
+ Provide all patients with a leaflet explaining the discharge process as per hospital policy.
+ Liaise direct with patients and their carers regarding the discharge process.
+ Highlight any issues to the appropriate Senior Manager that may affect the discharge process, for example a lack of senior doctors, therapy services and delays in test results/referrals.
+ Participate in the training and induction of new staff, attending training and development events in support of the role.
+ Report any incidents in accordance with Trust policy.
+ Adhere to all legislation and Trust policies in the provision of staff and visitor services.
+ Work in accordance with laid down procedures and standards referring matters to Line Manager as necessary.
+ Manage own area of responsibility in conjunction with Line Manager.
+ To take every reasonable opportunity to maintain and improve your professional knowledge and competence
+ To participate in personal objective setting and review, including the creation of a personal development plan
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.