Discharge Flow Facilitator

The post holder will assist in the provision of an efficient, effective and comprehensive administrative service supporting the Integrated Discharge Team and Enhanced Care Team. The post holder will be expected to work alongside ward staff/Therapies/Patient flow team as well as external partners to facilitate discharge flow and with the organisation of Enhanced Care services. And support achievement of key performance indicators. Using appropriate technologies and equipment the post holder will produce all work outputs to a high standard meeting the organisations requirements for Patient Safety, Information Governance and CQC recommendations in adherence with Trust policies, procedure and guidelines., Discharge Process Facilitator Band 3 - 37.5 hours permanent We are excited to offer an opportunity within Patient Flow and the Integrated Discharge Team based at UNHT. You will work closely with the ward staff as well as local partners including social care and voluntary agencies to support care transitions. We require a person who has excellent communication skills and who is confident working across professional boundaries. You will need to be flexible, adaptable and a good team player with the ability to work as part of a team as well as independently provide a whole person approach to the care and management for patients within this setting. This is an exciting and opportunity to work with Patient Flow and Integrated Discharge Team to support the administration and flow of patients through the system including scheduling transport., Keep Discharge flow maintained and support update of Patient Discharge Optimisation Tool , OPTICA Schedule transport for discharge for all patients across the trust. Access patient details using the trust electronic systems/Trakcare and SystmOne. Inputting information onto active clinical notes. Supporting the wards with paperwork required to discharge a patient Assist in the process of patient flow through to ensure compliance with the Trust KPI's Build strong communication skills with all members of the Multi Disciplinary Team ensuring that the most up to date patient information is available Address discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence work place accidents and promote zero tolerance on violence against staff Establish good working relationships throughout the hospital and with partners in the Local Authorities. Deal with queries from service users including patients and their representatives in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion, taking accurate written messages and passing more complex queries to relevant staff members where appropriate. Assist in planning and prioritising of workload to ensure that all service requirements and priorities are met Data entry and retrieval of results/information where appropriate through the effective use of available technologies Under the direction of the Senior Clinical Professional/Site Managers, assist in providing interim short-term cover throughout the work area where appropriate to cover sickness absence/annual leave where appropriate Assist in ensuring a healthy, safe and secure working environment for self and work team Any other ad-hoc duties as and when required in line with service needs and within scope of capabilities Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff Take responsibility for own education/training Supporting enhanced care caseload when applicable

• Please note - Once sufficient applications have been received this vacancy may close early
Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method. As part of our recruitment process, you will be required to undertake pre-employment screening: Disclosure and Barring Scheme (previously Criminal Records Bureau) Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on . It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted. For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust , you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff). As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable. If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant. North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy., As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly. We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer. What does this mean? We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.

We are on a continuous journey of improvement and transformation , however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients' experience the best it can possibly be. With a budget of around £365m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside., At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We recruit for values and "Together we are North Tees & Hartlepool"