Discharge Support Officer, Primary & Community Care Group

The Support Officer will be an integral member of the Discharge Hub team, assisting the clinical and social care staff in the Hub to ensure the safe and effective management of all electronic supported discharge forms coming into the hub. This will involve liaising with a wide variety of stakeholders however, the post holder will be based in Ysbyty Cwm Rhondda., The main duties of the role will include reviewing incoming electronic referrals transfer of care forms, and using IT processes to assist with triage / escalation, and processing of referrals forms to the point of patient transfer / discharge.
This may involve the co-ordination / booking of Non-Emergency Patient Transport, along with liaising with external providers such as community hospitals, care homes, community care teams, local authority teams, CHC teams and the voluntary care sector, other Health Boards., The post holder will be required to liaise with numerous members of staff and wards to ensure there is effective, efficient communication and management of discharge processes, gather important data from the Discharge Hub for the production of reports and to enable the Discharge Hub team to make decisions on patient transfer into the most appropriate available community capacity, whilst minimising any discharge delays. The transfer routes will be defined by appropriate protocols and triggers.
Duties will include:
+ Collect, collate and report a range of supported discharge information and report to the Operational Manager
+ Quality assure the information included in the forms received by the hub and query where information is missing or is not sufficient to meet standards of trusted assessment document
+ Liaise with staff on multiple wards/units to ensure timely discharge process management, as well as timely responses where there have been requests for additional information, to prevent any unnecessary/avoidable discharge delays
+ Apply agreed escalation process if information requested is not received from ward in timely manner - escalate to Discharge Hub Operational Manager in first instance
+ Support Discharge Hub manager in producing regular reports and updates for the Discharge Hub Manager on referral activity and flow into, through and out of supported discharge community pathways
+ Engage actively with ward staff to reduce discharge delays relating to discharge forms and/or lack of available community care capacity and escalate concerns to the Discharge Hub Manager
+ Maintain and promote confidentiality
+ Promote and maintain good relationships within the Department and with staff of all discipline throughout the hospitals
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
+ We listen, learn and improve
+ We treat everyone with respect
+ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales's capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed