Discharge Team Matron

To provide visible and accessible leadership, focusing on ensuring the efficient and timely discharge , maintaining high standards of care throughout the discharge process. To work closely with Senior Nurses, Ward Managers, and multidisciplinary teams to promote excellence in patient care and to streamline the discharge process. Ensures smooth patient flow through the hospital, with a particular focus on reducing delays and enhancing communication between clinical teams and external care providers. To promote best practices in line with Trust policy and national guidelines. Ensure the patient experience during the discharge process is of the highest quality, fostering patient and public confidence. The post holder will dedicate an agreed portion of their time to working clinically, ensuring their expertise is applied to improving discharge practices and patient outcomes. To be report directly to the Director of Site Operations, who holds overall responsibility
for the operational management and strategic direction of the Discharge Team within the division. They will also collaborate with the Divisional Directors, General Manager, and other key stakeholders to ensure that discharge processes., The Discharge Matron will manage the quality of the discharge process across the Trust. To be lead on and take appropriate action in cases of staff discipline, grievance, poor performance, and sickness that impact the discharge process, including managing issues up to and including dismissal, when needed. Lead the management and monitoring of complaints and adverse incidents including serious untoward incidents. Liaise with the PALS regarding informal complaints, proactively resolving issues to prevent escalation. Act as a visible leader, accessible to patients, visitors, and staff, ensuring clear communication related to the discharge process. Provide professional and clinical leadership within the discharge process across the Trust, ensuring safe and efficient transitions of care. Support the development and implementation of tailored education and training programs focused on discharge procedures for nursing staff, ensuring continuous professional development in
this critical area. Conduct training needs analysis to identify specific areas for skill development. Promote excellence in discharge practices across wards and departments. An autonomous practitioner who delegates work to the staff remit and make decisions that directly involve the service delivery. Be accountable for regularly reviewing the budget statements , identifying and addressing any discrepancies in collaboration with the Director of Site Operations. and the Finance Team.

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream, The Discharge Matron's key responsibility is to provide visible and accessible leadership, focusing on ensuring the efficient and timely discharge of patients from the hospital, while maintaining high standards of care throughout the discharge process.
The Discharge Matron will work closely with Senior Nurses, Ward Managers, and multidisciplinary teams to promote excellence in patient care and to streamline the discharge process. The role ensures smooth patient flow through the hospital, with a particular focus on reducing delays and enhancing communication between clinical teams and external care providers. The post holder will ensure that patients are treated with compassion, dignity, and respect, valuing the diversity of the local community and wider population. The Discharge Matron will also promote best practices in line with Trust policy and national guidelines.
The Discharge Matron will ensure the patient experience during the discharge process is of the highest quality, fostering patient and public confidence. This will be achieved through high visibility, accessibility, and hands-on leadership. The post holder will dedicate an agreed portion of their time to working clinically, ensuring their expertise is applied to improving discharge practices and patient outcomes.
The Discharge Matron will report directly to the Director of Site Operations, who holds overall responsibility for the operational management and strategic direction of the Discharge Team within the division. They will also collaborate with the Divisional Directors, General Manager, and other key stakeholders to ensure that discharge processes are aligned with both the operational needs of the hospital and patient-centred care.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.