Disconnections Co-ordinator

Operationally responsible for daily co-ordination and technical performance of the delivery of a programme of electricity disconnections to time, cost, quality and health and safety standards,

• Responsible for a programme of work, ensuring that all quotations & delivery timescales are met and delivered following regulatory process, to the highest possible standards of quality and safety
• Ensure an excellent level of service to all customers resulting in a high level of customer satisfaction and zero customer complaints following our ICE and Broad Measure targets
• Manage the project budget to ensure financial targets are achieved
• Ensure work is delivered in compliance with Company procedures and to the required standards
• Ensure that a high standard of safety management prevails throughout all responsibilities and safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy. Promote Zero Harm through a safe and injury free philosophy that is visible demonstrated
• Support the area in preparation, readiness and implementation for a system emergency at local/tactical team level. The post holder is also required to accomplish an emergency role to support the Network Operations Manager.
Measure of Success
• Improve the productivity of their programme of work.
• Accurate information recorded on all operational systems.
• Deliver the programme following regulatory targets.
• Deliver the programme following financial targets.
• Support and achieve the goal of zero harm to one's self, colleagues and members of the public.
• Understand and successful implementation of UK Power Networks' procedures.
• Ensure staff comply with Company procedures and finish work to the required standards.
• Work is undertaken to time, cost, quality and health & safety requirements.
• No Lost Time regarding Accidents/Incidents
• Record Near Misses and reporting of Hazards
• Receipt of Compliments and resolution of complaints
• Feedback from management, other staff and other departments within UK Power Networks and external organisations demonstrate a positive image of the department and the profession., Receive & process Disconnections Applications
• Schedule site visits and contact customer to agree date and time (following Guaranteed Standards of Performance)
• Monitor appointments (following Guaranteed Standards EGS8)
• Manage Site Technicians planned absence
• Obtain cable records
• Produce marked maps
• Environmental issues
• Deal with Consents
• Obtain Traffic Management Plans/Quotes
• Produce Quotations
• Deal with technical enquiries/cost breakdowns
• Process payments and refunds
• Raise/send Invoices
• Monitor financial performance
• Raise Purchase Orders
• Manage Job Completion
• Reporting
• Support Manager in dealing with escalated calls
• Train new Team Members
• Create Work Pack
• NRSWA Streetworks
• Produce Task Instructions
Responsibilities - Flow Management (Secondary)
• Deal with telephone enquiries
• Deal with emails
• Deal with Enquiries & Applications / log correspondence
• Scan & save paperwork
• Send standard letters
• Register jobs on Systems Analysis & Program development (SAP CP1/CRM)
• Register jobs on miniDFS Works Management Database
• Update systems
• Identify jobs outside of scope & pass to relevant area of the Business
• Manage Daily MPAN Flows within Industry Regulatory timescales
• Investigate & resolve Supplier Queries
• Keep records and produce performance reports
Nature and Scope Reporting to the Disconnections Team Leader, You will be the customer's contact for their work, which will cover more than one Network area. You will meet the customer's delivery timescales, working with our delivery resource. Due to the nature of this work, a large amount of customer contact and interaction will be required. An important part of this role also requires the monitoring of quality and safety standards throughout the project. You will attend customer meetings and prepare / submit regular progress reports. Give high class service to customers and to see things from their point of view and ensuring we meet the requirements of our regulatory and legislative obligations Can work co-operatively with others to achieve shared goals and improve the contribution of all members of a team. The team can be the department, the wider senior management team, a project team or teams with partners outside the organisation. The post holder can think and act ahead of time to take advantage of opportunities and to address problems. Set appropriate priorities for self and team to improve customer service and enhance service provision. A significant level of is important in this role. The post holder . These are important as the post holder is required to partner with Managers within the Networks Department. You will be an ambassador for the business and represent us in discussions with important partners. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.


• Experience of Project Management
• Excellent customer management skills
• Have a high level of competence and attention to safety compliance
• Excellent IT skills
• Good level of organisational awareness
• Impeccable ethical and moral behaviour, coupled with unquestionable Character
• Have experience of Payment receipting, Invoicing & Cost analysis
• Experience of NRSWA desirable
• Experience of MAP21 Management of Flows desirable & associated Applications
  
  This Disconnections Co-ordinator will work within Network Operations based in our Maidstone office. You will be a permanent employee.
You will attract a salary of £34,891 per annum (depending on experience) and a bonus of 3%. Close Date: 28th September 2024 We also provide the following additional benefits
• 22 Days Annual Leave plus bank holidays
• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme
• Season ticket loan
• Occupational Health support
• Switched On - scheme providing discount on hundreds of retailers products.
• Discounted access to sports and social clubs
• Employee Assistance Programme.