Disrepair Liaison Co-ordinator

As a Disrepair Liaison Co-ordinator, you will support the Disrepair Lead by being the contact for contractors and front line staff, regarding queries relating to disrepair. You will also coordinate Performance Reporting, Raising and Receipting POs, organising meetings and taking notes, H&S Monitoring, covering for other co-ordinators within the team if required and any other co-ordination support as necessary. How you'll do it

• As Disrepair Liaison Co-ordinator you will support the Disrepair Lead to manage the disrepair service
• Compiling reports and monitoring KPIs
• Responding to or Redirecting queries received by the Disrepair team and ensuring they are routed appropriately within the team
• You will help monitor the service, including collecting information from contractors, so that we know the service specification is being met and that the business is getting value for money. You will also help collate information and present it in a user-friendly format to a variety of audiences
• You will be the main point of contact for contractors and front line staff, regarding queries relating to disrepair. You will communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers
Your role will be flexible and you will be asked to complete a range of administrative tasks to help us deliver the services that the team is responsible for.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.,
• Experience providing a customer focused service, providing services to customers with needs similar to the service's remit
• Excellent Communication skills and ability to communicate effectively with a range of audiences from residents to politicians
• Effective IT skills - Outlook, Word, Excel, (to at least intermediate level)
• GCSE (or equivalent) Grade A-C in English and Maths
Desirable:
• Experienced in delivering successful outcomes on large-scale planned cyclical programmes
• Experience of contractor and/or stakeholder management
• Experienced in budget management of large-scale projects
• An understanding of the statutory and regulatory requirements relating to the services under your control
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary