District Nurse Administrator | NELFT NHS Foundation Trust

An exciting opportunity has risen for an Administrator to the Community Health & Social Care teams within Barking & Dagenham The successful candidate will provide general administrative assistance to the Community Health & Social Care Teams . The post holder will achieve this by providing effective administrative support to the locality/department. This will involve dealing with general queries, ordering equipment/supplies and supporting the Community Teams with general administrative duties including minute taking The post holder will consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

• To provide a central point of access to district nursing teams ensuring day-to-day administrative duties are carried out enabling clinicians to increase their client contact time.
• To provide high standard, smooth, efficient and organised administrative support at service level, liaising with the senior staff on duty.
• To manage day-to-day administrative duties to ensure the smooth running of the service.
• To assist the teams by liaising with other departments or agencies for all aspects of the service users experience with the service.
• To act as a point of contact for service users and to deal appropriately with enquiries.
• To accurately input activity data onto the district nursing database.
• Maintaining efficient systems for client records by creating, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by clinical staff.
• Pulling and filing notes as requested and updating as necessary, opening and sorting post and photocopying as required.
• Typing of letters, agendas, minutes, papers and reports as required To encourage and develop teamwork within the team.
• To highlight any operational concerns regarding administrative systems so that they can be reviewed.
• To ensure a safe working environment
• To photocopy notes and/or histological/pathological/radiological investigation results when necessary.
Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).,
• Cover other teams/services, where necessary, which may require working on other sites.
• To effectively deal with enquiries both in person and by telephone in a polite and courteous manner, demonstrating customer care awareness.
• To liaise with senior staff, to ensure smooth running of the service.
• To provide administrative support as and when required.
• To provide administrative support in the organising of team meetings, assist sending invitations and distributing any outcomes.
• To establish and maintain efficient filing and database systems and update risk logs and equipment logs.
• Manage mail, responding where appropriate and directing/prioritising to assist in the efficiency of service delivery.
• Establish and maintain effective filing system for location of patient notes
• Ensure the sufficient organisation of stationary and documentation stock:
• Ordering of stationary and maintaining a stock control
• Manual handling and sorting of deliveries.
• Ordering clinical equipment as requested.
• Maintaining delivery records.
• Photocopying various patient forms/documents and ensuring these are always in supply.
• Ensuring sufficient stock of patient information leaflets, patients' rights leaflets and complaint leaflets.
• To organise team meetings and service meetings as requested.
• To liaise with other health care professionals i.e. community matrons, respiratory team, diabetes etc as required.
• To undertake faxing, photocopying and operating any other office equipment as necessary.
• Manage frequent interruptions from telephone and individuals during the day which may result in ad hoc changes in prioritisation of workload.
• Record and prepare draft minutes of meetings, specifying decisions made and following actions required.
• Maintain confidentiality in accordance with the CHS policy.
• Archiving of patient records.
• Maintain patient database and ensure all activity data is collected and submitted by the appropriate date each month.
• To assist administration team in reporting any facility maintenance/repair needs to the Facilities department, keeping a detailed logging system and ensuring that any maintenance or repair work is carried out satisfactorily and recorded.
• Taking, recording and forwarding messages in a clear and concise manner.
• Maintain good professional standards of behaviour and appearance.
• Participate in training, as required, for skill development and as part of own identified Personal Development Plan (PDP).
• Implement policy and service development changes as directed.
• To cascade patient safety (MDA/MHRA/NPSA) information and report actions taken.
  
  This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).