Divisional Quality, Safety and Service Improvement and Manager

The division of Surgical Specialities manages the departments of trauma & orthopaedics, head & neck, Urology and Thoracic surgery. The division is seeking an enthusiastic, forward thinking quality, safety and improvement manager. With a focus on the complaints process, this position will be a key role in supporting the clinical governance processes within the division., The role will include responding to complaints, liaising with complainants and developing and supporting the improvement process to embed learning from complaints and other governance improvements. The post will work closely with the divisional management and clinical team and will line manage the quality and safety facilitator.

We are seeking an individual with experience in liaising with and supporting patients, families and carers and a keen interest in improvement.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.