Divisional Support Officer (Band 5 / EO)

As part of the Government’s response to the Grenfell Tower tragedy HSE is establishing a new Building Safety Regulator (BSR). The development and implementation of the legislative framework and operational arrangements to create the BSR offer a unique opportunity to contribute to, and experience working in, an exciting and high-profile area of Government policy that aims to ensure that people living in high-risk buildings are both safe and feel safe.
This is an exciting opportunity for an individual to work as a Divisional Support Officer within the Divisional Support Team (DST) and to provide support to the Building Safety Division Senior Leadership Team and wider division. The Divisional Support Officer will report to the Correspondence Lead and be part of a fast paced, evolving team.
We are looking for a highly motivated individual, who responds effectively to change and works well with unpredictable demands. The post holder will be confident, resilient, resourceful and prepared to learn quickly to deliver exceptionally high standards.
Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week., + Drafting responses to correspondence from the public, MPs and key stakeholders
+ Monitoring several inboxes and triaging responses
+ Working with Ministers’ Private Offices to ensure that drafts take account of Ministerial preferences
+ Liaising with policy teams to obtain the latest information in order to respond to customer enquiries on HSE’s business
+ Developing & refining a comprehensive case management system to ensure correspondence is processed in a timely and efficient manner
+ Working across teams to develop best practice and set high standards across the Divisional Support Team
+ Contributing and commissioning correspondence to a high standard and within tight deadlines
+ Take responsibility for archiving and storing of relevant documents in a secure function
+ Be flexible and adaptable to support the Divisional Support Team with governance functions within the division and general ad-hoc functions
+ Be willing and able to adapt to changing circumstances, We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Making Effective Decisions
+ Working Together
+ Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
+ Delivering at Pace, As part of your application, you will be asked to complete an anonymised Personal Statement, of no more than 500 words which demonstrate how you meet the essential skills and criteria of the job advert. Along with the behaviour Delivering at Pace.
Application Guidance
Please access the following link for guidance on how to apply and how to complete a personal statement https://www.civil-service-careers.gov.uk/how-to-apply/
Sift information
The sift will take place week commencing 6th January 2025. At sift, you will be assessed on your Personal Statement and the behaviour Delivering at Pace.
Interview information
Interviews will take place weeks commencing 20th and 27th January 2025. At interview, you will be assessed against the behaviours detailed within the job advert along with strength based questions.
AI Tools & Platforms
During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CVs and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage.
Sponsorship
This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Further Information
Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.
Existing Civil Servants and applicants from accredited NDPBs are eligible to apply but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Effectively communicate and collaborate both verbally and in writing and be able to draw key information from a range of sources
+ Proactively manage and prioritise work to produce high quality and timely drafts
+ Act professionally and with integrity due to the often-sensitive nature of workload and handle sensitive information with care, being alert to potential GDPR issues
+ Build relationships across a range of internal and external stakeholders
+ Work both independently and as part of a team
+ Be flexible and adaptable in supporting others whilst demonstrating decision making skills and initiative

Alongside your salary of £30,167, Health and Safety Executive contributes £8,739 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
We invest in our people with;
+ Competitive rates of pay
+ Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector.
+ Family friendly policies and working hours to help balance your home life and career
+ Carer friendly policies to help create a supportive working culture
+ 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
+ Parental leave benefits
+ As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed