Document & Business Solutions Specialist

Document & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally, operating across more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS's online service platform.,

• Operating functional equipment; including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable.
• Receive and process incoming and outgoing work.
• Print and finish and distribute all submitted print requests and documents.
• Undertake Check management in line with processing procedures (where applicable).
• Scan documents/files and integrate into agreed document workflow/depositories.
• Arrange courier collection including required manifest(s) and documentation.
• Manage other logistics function such as overnight shipping.
• Handling of specialized items and more complex inquiries, including possible extensive research.
• Inventory management and fulfillment for production centers.
• Respond to all requests and inquiries from end users of the DBS services.
• Identify non-compliant activities, resolve discrepancies, and escalate as appropriate.
• Maintain basic record keeping and tracking of data as required by management.
• Other duties as assigned.
• May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.
  
  Good customer service skills, attentiveness, able to interact positively and pleasantly and the ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
• Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills and able to work productively in a fast-paced team environment
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information
• Basic understanding of risk and control for the activities responsible
• Be aware of and maintain safe working practices related to H&S and is able to resolve problems and with the ability to recommend process improvements
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar) and must be comfortable with and have a solid understanding of basic business technology
• Good oral and written communication skills and an intermediate understanding of the English language, in verbal format and written forma
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.