Document Production Workflow Co-ordinator

The Document Production Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Key responsibilities

• You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
• You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
• You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
• You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.
• Receive telephone calls directly from requestors around status of their jobs.
  
  Proofreading experience preferably in a legal, banking or large corporate environment preferred
• Intermediate knowledge of MS Word, Excel, and PowerPoint desired
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment
• Strong attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Must have good organizational skills
• Ability to handle sensitive and/or confidential documents and information
• Ability to work both independently and collaboratively as part of a team
• Excellent verbal and written communication skills.
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
  
  Williams Lea seeks a Document Production Workflow Coordinator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Onsite 24/7 gym
• Referral Scheme
• Free car parking
• Onsite coffeeshop