Domestic Payments Manager

PagoNxt is a world-leading payment solution provider for merchants, international corporates and SME's. Part of the Santander Group, boasting over 160 years of banking experience and 155 million customers worldwide, PagoNxt is an autonomous company, the Group's FinTech delivering fast solutions to the payments market. This position is for the Payments Hub team. We are currently extending our cloud native payments processing platform to Santander banks and other financial institutions, with the aim of providing a single access to most domestic and international payment methods at global scale. If you would like to join a global community of world-class payment experts, this is the place for you! This is a unique opportunity to work for a company that combines the best of both worlds: innovative technology of a FinTech with the reach and expertise of a leading global financial institution. Our team members come from very different types of companies, including banks, tech companies, trade companies, startups, and consulting firms. We believe in the power of diversity, equity & inclusion in backgrounds, ethnicity, gender, sexual orientation and more. SCOPE OF THE ROLE: A strong contributor role within Domestic Payments accountable for ensuring the team are meeting daily SLA's/Control monitoring. Being the voice of Domestic Payments in various governance/control/internal scheme forums. The role will support others in formulating the strategic agenda for the Domestic Payments through a range of activities, which typically include:

• Analysis of business volumes, drivers and key KPI's to support senior management in the setting of the function's long term (3-5 year) plan
• Development and delivery of control frameworks to ensure processes and services for business area adhere to established standards and time frames
• Support to Divisional projects and change through the development of business cases and deep dives.
• Provide support to ensure that Santander is meeting its obligations through scheme reporting and business change.
• Development of diagnostic and analytical research to support process improvement opportunities
• Management of specific Divisional People agenda elements such as succession planning, talent management, resourcing, and training.
• Tracking of FTE against set targets.
• Contribute to functional initiatives and objectives, Managing Risk & Applying Control:
• Promotes and encourages good culture and behaviours personally and across the Team, in line with I AM Risk.
• Identifies, assesses, manages, and reports risks, taking proactive personal responsibility for 'doing the right thing' in compliance with regulatory requirements and our frameworks and policies.
• Responsible for RCSAs, progressing actions that could minimise or mitigate risks identified. e.g.. conduct risk, operational risk etc and ensures 100% completion of mandatory training and any other role specific training required.
• Proactively supports the bank in meeting its business, regulatory and stakeholder obligations in respect of Financial Crime Compliance. Including identifying, deterring, detecting, and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption, and tax evasion risks that arise by way of its activities.
• Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Policies.
People:
• Coaches and mentors other professionals and manage the knowledge base of the functional area / projects.
• Actively demonstrates cross team collaboration, sharing learning and best practices to contribute to overall team effectiveness.
• Contributes fully to the on-going success of the team through effective team working, seeking efficiencies and working smarter
• Fosters new ideas, cross team collaboration and agile ways of working.
• People: tracks the effective implementation of the short to medium term People Agenda that sits alongside the business plan.
Customer:
• Ensure the needs of the customer are met by monitoring of key payment SLA to deliver against scheme/regulatory requirements
• Provide control oversight to ensure customers payments are processed in a timely manner and any issues are corrected or escalated as required
• Seek ways to improve the customers journey and ensure their needs are reflected in the recommendations presented.
• Stakeholder management: achieves business effectiveness through establishment of successful business relationships with stakeholders.
Commercial:
• Demonstrates a good knowledge and understanding of the financial services industry, its regulatory environment and key drivers.
• Periodically reviews products, processes, systems or controls to identify business performance opportunities
• Transformation: contributes to the implementation of the transformation roadmap for the function through analysis and presentation of recommendations.
• Projects: supports projects within the function through the development of business cases and progress monitoring.
  
  Sound knowledge of Financial Services industry with an emphasis across Domestic payment Scheme (BACS, Faster Payments, CHAPS and Cheques).
• Good understanding of the company, its products, processes and governance.
• Good understanding of risk, regulatory and compliance frameworks as well as ability to address areas of concern through actions that mitigate
• Understanding of current strategic agenda of San UK, its business model and financial drivers.
• Previous process improvement and performance measurement experience.
• Proven diagnostic, problem solving and analytical skills.
• Project management skills to plan, monitor and execute projects.
Managerarial knowledge:
• Exceptional collaboration skills and ability to work effectively in a team across the whole of Payment Operations.
• Prior experience of developing high performing teams and the ability to bring teams together to meet the needs of the business
• Ability to build strong partnerships with internal and external stakeholders.
• Ability to present findings from analysis in a clear and articulate manner.
• Excellent written and oral communication skills.