Domestic Services Supervisor | Lancashire Teaching Hospitals NHS Foundation Trust

As a supervisor it will be your job to ensure that a clean and hygienic environment is always maintained for Trust staff, patients, and members of the public in line with National Standards of Cleanliness. You will also assist with the co-ordination and management of staff in the capacity of a first line manager. You will coordinate and supervise the cleaning either manually or with the use of mechanical equipment provided, and when necessary, assist with daily cleaning duties in times of staff shortages. It will also be your role to assist with the management of performance issues including attendance, conduct and capability, complying with the appropriate Trust policies in relation to these issues. You will complete weekly staff rotas for the areas you are responsible for, covering sickness and annual leave to ensure there are adequately trained staff to maintain the level of service. You will also Train and access Domestic Assistants as per the departments Induction Programme in all aspects of cleaning and the use of equipment. We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

• Communicate effectively with colleagues to ensure an accurate exchange of information about domestic tasks and service requirements.
• Communicate with a range of service users either internal or external in person and over the telephone to understand, individual needs and provide information relating to the catering service.
• Promote Trust values
• Ensure that a clean and hygienic environment is maintained at all times for Trust staff, patients and members of the public in line with National Standards of Cleanliness.
• Regularly review work schedules and monitor all cleaning activities.
• Report any pest sightings or building environment faults immediately.
• Coordinate and supervise the cleaning either manually or with the use of mechanical equipment provided.
• Assist when necessary with daily cleaning duties in times of staff shortages.
• Assist with the co-ordination and management of staff in the capacity of a first line manager.
• Assist with the management of performance issues including attendance, conduct and capability. Complying with the appropriate Trust policies in relation to these issues.
• Assist with the monitoring and management of sickness and absence, liaising with managers as required. In particular conduct return to work interviews following staff absence.
• Prepare staff rotas, allocating duties on a daily basis to ensure all tasks are completed in a timely manner.
• Participate where required within the interview and selection process for band 2 staff
• Actively encourage staff development following the Trusts policies and procedures
• Complete weekly staff rotas for the areas you are responsible for, covering sickness and annual leave to ensure there are adequate trained staff to maintain the level of service.
• Train and assess Domestic Assistants as per the departments Induction Programme in all aspects of cleaning and the use of equipment.
• Conduct annual staff appraisals.
• Allocate and monitor staff annual leave.
• Liaise with the Domestic Services Manager with regard to recruitment issues in order to maintain staffing levels as per the establishment.
• Maintain staff records (holidays, sickness and training as required.
• Participate in the interviewing of new employees when required to do so.
• Complete incident forms when necessary.
• Report any defective equipment, personal injuries or health and safety hazards.
• Escalate to a manager if necessary.
• Proactively support the continued development of the domestic service
• Maintain and develop own competence
  
  We are looking for enthusiastic and reliable people to join and become part of our team as aDomestics Supervisor.
You should have a good knowledge of cleaning practices, COSHH and customer service experience. You will need effective written and verbal communication skills with all levels of staff, patients and the general public. You'll take initiative, be able to to work under pressure, work to meet competing demands as well as the ability to motivate the team. You will be required to work to, and maintain standards as set by the NHS National Cleaning Specifications. Enthusiasm and dedication to provide a clean safe environment is essential.