Domestic Supervisor

We are looking to recruit self-motivated individual to join the Domestic Department at Worthing Hospital as a Domestic Supervisor, who can work on their own and/or as part of a team, the post holder will be responsible for managing Domestic staff on a daily basis ensuring National Cleaning Standards are upheld., The post holder will be responsible for managing Domestic staff on a daily basis, which will include Appraisals, Health and Wellbeing Management, Monitoring Standards, Rotas, Mandatory Training., + Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
+ To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
+ To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
+ Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
+ To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
+ Take a leading role in any departmental Information Technology initiatives.
+ Provide advice and support to the Domestic team., + To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
+ Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate
+ Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.
Planning and Organisational skills
+ Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logistical problems
+ Respond to the bleep and subsequent messages, deploying staff appropriately.
+ Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First . In fact our mission is summed up by our 'where better never stops' motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.