Domiciliary Homecare Team Leader - Hull

We have an opportunity for experienced individual to join our Homecare team as a Team Leader to monitor and contribute towards the delivery of care to our Service Users., Responding to enquiries from Service Users, Care Workers, and other professionals.
Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
Monitoring and responding to HICA's internal call monitoring software ensuring customers are in receipt of services in line with expectations.
Providing general administration support to the branch.
Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas.
This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).

A minimum of a Level 2 Qualification in Care.
Previous experience of care and administering medication.
Experience working at a supervisory level.
Able to work under pressure
Strong planning and organistional skills
Good Understanding of using Microsoft Office.
Full UK Driving License and access to own car
Rewards & Benefits

Are you looking for a role that will make a difference to your community? Do you want to go home feeling like you have done something rewarding every day? Then join the HICA Group today!

12.42 per hour
16 hours per week
Shift pattern: 17.30pm - 22.30pm weekdays, Saturdays 3.00pm - 22.30pm & Sundays 6.45am - 2.30pm or 2.30pm - 22.30pm., Savings on your shopping - up to 8% in some retailers
Refer a friend bonus of up to £200
The HICA lottery - prizes up to £2000+
Cycle to work scheme
Techsave loans - borrow money to buy technology-based gifts and repay through your wages over 12 months
Prizes from fun competitions such as our Hall of Horrors guess the manager, our bonfire bonanza voucher giveaway and our 12 days to Xmas prize extravaganza
Access to Health & Wellbeing services and plans
Uniform and mobile phone provided
Company induction, training and ongoing development.