Donor Solutions Support & Resolution Administrator

Think about a role where you can make a difference every single day, and then consider how many people you know who have benefitted from a blood transfusion. Bring these two elements together, and youll find a role like no other. A role where youll have the opportunity to help us meet and even exceed our targets by getting even more people to join our donor register and turn up for their appointments. A role that will give you the chance to grow professionally and find a great work-life balance. Following on from an extensive induction and training programme in which you will learn valuable skills and gain an in-depth knowledge of the high blood donation standards that we uphold, you will have the rewarding opportunity to help us secure enough blood donations for all hospitals. Comfortable working with people at all levels and from all walks of life, well expect you to provide clear and accurate advice to donors on whether or not they can donate blood. Using our Donor Selection
Guidelines, you will determine whether their medical conditions affect their ability to donate, and you will maintain an insightful database of information that potential donors may find useful. As you will be answering queries both over the phone and via email that have been referred on by our main call-centre, you will use your knockout communication skills to keep donors enthused about the life-saving impact of their potential gift., You will be joining a small and busy team whose main objectives are to provide clear and accurate advice to blood donors on their eligibility to donate. Your responsibilities will include :- Acting as a second point of call for our main call-centre, and you will provide a secondary level of advice and assistance either over the telephone or by email. Answering questions from donors regarding medical conditions to assess eligibility to donate blood using the Donor Selection Guidelines. Updating and maintaining a database of information for blood donors. Handling queries in a timely manner, recognising when to refer on to team colleagues Your standard working hours will be 9am - 5pm, Monday - Friday. You may occasionally be required to work evenings until 6 pm and weekends from 8 am to 15.30, on a rota basis and with prior notice

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the