Driver, Customer Delivery 7.5T

Job Summary: Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service., Our working environment is important. At Avonmouth (CDH), we have a variety of great things to offer to make your work life balance better, these include:
Free car park and great transport links (bus)
Daily lunch subsidy
Free hot drinks / fruit
On site shower facilities
Subsidised Partner vending machines within our rest bite area (with pool table / TV, darts board, ping-pong)
Flexible working: Shift Patterns that suit your needs
Health & Wellbeing support
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
About the roles:
DRIVER TRAINEE
As a Driver Trainee, you will be supported through the 12 month Trainee programme to become a fully competent John Lewis Customer Delivery Installer achieving your C1 licence. Whilst achieving this, you will drive a company supplied 3.5t vehicle to deliver, assemble and install products in customers' premises following the planned route.
DRIVER INSTALLER
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Installation and disconnection of white goods
Assembly of flat pack
TV installations
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
TECHNICIAN
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers' homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.

Previous driving experience
Strong verbal communication skills both over the phone and face to face
Valid UK Driving Licence (Manual Category B)
Able to cope with the physical requirements of the role (Please note that this role involves heavy lifting.), A valid C1 Driving Licence (with a maximum of 6 points) for Driver Installer and Technician applicants

We believe in rewarding our Partners for their time and energy. After all, they're the ones that make the John Lewis Partnership special.
Benefits include:
Once you've been with us for three months, you'll get Partnership discounts in store and online on a majority of products. That's 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You'll also be able to nominate someone you live with to share your discount.
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
And much more! Find out more about our benefits here:
Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the .
Pay:
Scheduled Weekly hours: 41
Worker Type: Permanent Partner
Job Level: Partnership Level 10
Hours of Work: 41 hours
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world.
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership .
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
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