Driver / Labourer

The Lampton Group of companies (the "Group") was established by the London Borough of Hounslow (the "Council") in 2012 in order to
fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial
spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the
Borough of Hounslow.

We are made up of five distinct business areas:

• Homes - delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and

mixed-use projects.

• Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned

residential housing.

• Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.


• Greenspace - delivering horticulture and conservation services, and parks maintenance.


• Leisure - delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple

swimming pools, tennis courts, soft play, a running track and more.

Our companies represent a bold, new, and ambitious approach by a London Borough. Underpinning everything we do are our CORE
values: Customer First. One Team. Respectful. Energised.

About the Job:-

To provide a high quality, customer and quality focused service, through direct labour support to both minor works and responsive
repairs team to ensure repairs are always carried out efficiently and safely works commensurate within our repairs department to
the London Borough of Hounslow.

Work with the repairs and minor works team to achieve a first-time fix and meet the KPI targets to ensure both internal and
external customer satisfaction is high and customer expectations are met.

Understand and comply with all Health and safety regulations and company policies,
• To provide labour support to the repairs and minor works team and carrying out duties directed by the planning team,

supervisor, or senior management.

• To undertake repairs where competencies and training allow you to do so to a high standard.


• To always undertake your duties safely and within the health and safety guidelines and the companies' policies.


• Form robust and effective working relationships with the planners and supervisors.


• To promote a philosophy of putting customer needs first at every opportunity.


• To work with residents and the voluntary sector in improving service delivery and promoting creative and innovative ways of

tackling problems ensuring service delivery is maintained.

• To check ladders and equipment before use and report any defects to the qualified operative, supervisor, or management

immediately.

• To check all PPE is adequate and in good condition, reporting any defects to the qualified operative, supervisor, or management

immediately.

• To ensure all works are undertaken safely and that risk assessments are always undertaken and adhered to.


• To ensure the site is clean and tidy upon completion of works.


• To photograph before and after repairs and store data on handheld device / PDA.


• Any other duties as may be reasonable allocated as required for this post.


• Be able to drive and hold a full driving licence.


• To maintain the cleanliness of vehicles and ensure tools are checked regularly to ensure they remain safe and fit for purpose.


• To follow all reasonable management requests


• Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil your role's
  
  Apprenticeship / City & Guilds / NVQ 2-3 equivalent relevant experience.


Previous Experience and Skills Required:


• Previous experience of working in a Social Housing Repairs environment is desirable.


• Experience of working within a customer facing role, delivering a outstanding customer experience


• Good level of numeracy, literacy, written, oral and communication skills


• Knowledge of working in maintenance environment


• Good understanding of roofing repair procedures and materials used.


• Good understanding of Health & Safety and safe systems of work


• Strong customer focus and customer satisfaction skills


• Good working knowledge of local authority services.
  
  Lampton Rewards [https://lamptonrewards.employeebenefitsplatform.com/] - discounts and offers from top brands and services.


• Enhanced Maternity and Paternity leave


• Pension Scheme


• Refer a Friend Scheme offering up £250 for each new employee referred.


• Staff wellbeing services, including access to online GP, occupational health and EAP.


• Flu Jabs


• Eye care vouchers and support towards glasses


• Cycle to work scheme.


• Electric Car salary sacrifice scheme.