Driver Trainer - cinch

To train our brand new drivers as they start their journey with the company, upskill and retrain existing staff. Aspects of the role may require you to also be on the road with our drivers and supporting them where necessary in busier periods, but overall you are responsible to make sure our drivers are fully trained in delivering the best 'new car day' experience for our customers., Train a large team of drivers to deliver exceptional customer service.
Oversee and develop the training program and sessions necessary to cultivate a high-performance culture within the team, ensuring everyone has the skills to match the task at hand including: Product (Audi, Polestar, Genesis etc.); Driver Apps and Soft Skills. Training programs will include: Induction, Re-Training, Remedial Training, and Up-Training.
Coordinate team resources to balance and achieve multiple team objectives within the time frames required.
Provide, develop and maintain driver support systems including: PowerPoint Presentations, Training Manuals, Cheat Sheets, Video Libraries and Peer-Support WhatsApp Forums.
Interface with customers using both verbal and written communications as required.
Working mainly from the BCAL Corby Hub, some travel and overnight stays will be required to visit various national and reginal hubs.
Conduct trainee field assessments and customer handovers to provide cover for driver absence.
Keep internal stakeholders up-to-date on progress and objective completion

Full valid UK driving licence is essential, held for a minimum of 2 years (essential)
Competent using a computer, training given on specific software packages (essential)
Professional driving experience preferred but not essential
Exceptional customer service
Ability to navigate on the road using tools such as Sat-Nav, googlemaps etc
Strong Interpersonal Skills
Self-Starter / Self-Motivated

BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.