DT Support Analyst

Salary not available. View on company website.

Oshkosh Corporation, Kenfig Hill, Pen-y-bont ar Ogwr - Bridgend

Full time
Permanent
Onsite working

Posted 1 day ago, 30 Oct | Get your application in today.

Closing date: Closing date not specified

job Ref: 4b1432ebd3bc4acdb04cd0d0019a085c

Oshkosh Corporation

Full Job Description

This position covers all 3 EMEA sites, Madrid, Heathrow and Bridgend and will be based on site at Bridgend facility.
Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users with primary focus on the EMEA region.
Support maintenance and Run-the-Business (RTB) operations for assigned global infrastructure area, handling low to medium complexity incidents.
Document user requests and actions in ServiceNow ticketing system.
Provide desktop and technical support for end-user hardware.
Deliver timely and professional customer support, responding and following up on issues.
Track and update IT asset movements within time constraints.
Contribute to helpdesk SOPs and training manuals for level I and II support.
Manage incident response and event management escalations in the infrastructure environment.
Share knowledge through writing articles, developing relationships with IT staff, and job shadowing.
Perform client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, iPhone, USB encryption, etc.).
Troubleshoot network and connection issues for AV equipment and telephony (Cisco/Avaya).
Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
Act as a project resource, representing infrastructure capabilities in application and infrastructure projects.
Lead special projects, vendor management, train and mentor junior staff
Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
Other duties as assigned., Genuine leader that engages, motivates and inspires others through trust, credibility, and collaboration. Understands how their leadership style impacts others.
Makes decisions and bold moves in the face of adversity/uncertainty and accepts responsibility for those decisions.
Helps others discover themselves and has a strong belief in themselves.
Openly shares their knowledge and experience with others; encourages healthy debate.
Understands the products and services of all parts of the business and facilitates the flow of information between them to maintain mutually beneficial relationships.
Establishes good interpersonal relationship by ensuring that people are valued, appreciated and included. Actively listens to and fully involves others.
Gets to know people at all levels and adapts their leadership style to engage all team members.
Makes their own and their team members' development a priority. Gives others a sense of ownership and personal commitment to their work.
Encourages team members to excel, delegates with development in mind.
Provides timely and candid feedback in a way that encourages growth.
Champions and generates creative ideas to improve current thinking, processes and systems.
Possesses an awareness of current trends and shares this knowledge to improve the business.
Treats people the way they want to be treated rather than the way you wish to be treated.
Comfortable working with people of different backgrounds, abilities, opinions, and perceptions as well as working effectively with all members in the organization.
Brings meaningful purpose, practical strategies and goals together to align achievable results.
Sets challenging and impactful business objectives, aligns resources, and takes responsibility to achieve results.
Ensures when decisions are made that all aspects of the business are considered and those impacted understand why.
Understands the organization functions within a global environment. Spends time and effort on the implications of global business and its competitive elements.
Builds and communicates a shared purpose, explains "the why" and generates enthusiasm around it to achieve positive results.
Inspires Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Fosters Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results: Consistently achieving results, even under tough circumstances.

Essential
Hardware, operating systems, ITSM, ServiceNow, networking, servers,
Written and verbal communication skills, customer service, issue resolution, problem solving, self-directed, pro-active, leadership, delegating skills
Bachelor's degree in Information Technology or related field.
Information Technology experience preferably within the manufacturing industry.
Ability to work in a fast-paced environment where requirements are constantly changing.
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, TEAMS, OneDrive, etc.
Server:
Windows: Familiar with VMware and server & desktop virtualization technology; Microsoft Certification, VMware Certification.
Windows Server OS
Relevant industry certifications: Network A+, Cisco CCNA, ITIL Foundation
Storage: Experience with enterprise storage concepts (EMC VAX, VNX); Experience with backup and recovery concepts (EMC Avamar and Data Domain); Experience with Microsoft Active Directory (NTFS, DFS, and file services); Understanding of VMware and vSphere.
Application Platforms:
ServiceNow, Beyond Trust, CyberArk, Intune, CAD support, FIDO Tolken's, Global Protect, VPN, Xelion

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.