Duty Controller

National Express are recruiting a Duty Controller, to join the team at our Fareham depot. The successful candidate will support the operations Shift Leader to proactively supervise and manage the driving team, and support the development and delivery of a planned service, ensuring compliance at all times with group values and expectations, legislative and health & safety requirements, whilst ensuring a safe supportive positive working environment. What you'll do:

• Ensure that the required services are correctly delivered as booked and/or contracted on a job by job basis and contractual Service Level Agreements are met
• Supervise workloads, schedules, tasks and other related Transport functions
• Maintain and manage all databases relating to transportation activities
• Review and Maintain the Operations Supervisor Handover Logs daily throughout each shift and action as required ensuring that there is a clear, concise and complete handover at the start and end of each shift ensuring that there is continuity of service and a full understanding of prevailing operating conditions, issues and requirements
• Notify Operations Manager of any change or disruption to the planned contractual service that constitutes a contract infringement
• Releasing the drivers work portal and provide all supporting information at the time the drivers sign on where required, re-release amended work and supporting paperwork for the drivers
• Ensure driver daily checks and Pre-Use Reports via the app are completion Prior to departing the yard at the beginning of each duty
• Log all defects to VMS at the time of notification and liaise with Engineering to determine resolution process
• In the event of service interruption take steps to ensure that customers are minimally inconvenienced and are kept informed with developments, plans and timescales
  
  PCV license is desirable
• Experience working within a similar job role/environment
  
  Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service