Duty Manager

As Duty Manager, you will be responsible for the day-to-day running of the Museum, ensuring the health and safety of all our public spaces and supporting the front facing teams to deliver a high-quality visitor experience.

Working within a team of Duty Managers, you will be jointly responsible for the line management of our Visitor Experience team.

About the role

Leading by example, you will maintain the standards fitting for a national cultural site by conducting regular walk arounds, engage with staff and visitors, and use your problem-solving skills and flexible thinking to take control of incidents as they arise throughout the day. You will champion our values, both with visitors and staff, and support our mission to ensure that the National Science and Media Museum is a welcoming and inclusive space for all., Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
  
  Do you have problem solving skills and a flexible approach, with an ability to develop people and teams? Are you interested in working in one of Bradford's key visitor attractions?, You will have good communication skills and an understanding how to motivate and develop people and teams. You will be flexible and adaptable, able to problem-solve and, with support and training, be able to deal with difficult situations as they arise. You will work well within diverse teams and will be able to build effective working relationships. Experience working within or implementing Health and Safety policies will be useful.
  
  The National Science and Media Museum (NSMM) will be reopening in January 2025 as Bradford becomes UK City of Culture 2025. The museum temporarily closed in June 2023 to undergo a once-in-a-generation transformation with huge changes through a £6 million capital project called 'Sound and Vision', including two new permanent galleries, a new passenger lift and improvements to the main entrance, thanks to support from The National Lottery Heritage Fund.


To support our Operations teams in delivering a world-class welcome when we reopen, we are recruiting one full-time, and two part-time Duty Managers at NSMM, starting in October 2024 on a permanent basis.


• Career growth. We offer enhanced support with personal and professional development.


• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.


• Health & Dental Insurance. Extra peace of mind, from day one.


• All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.


• Enhanced contributory pension. To support you in saving for the future.


• Interest-free loans. When you need a little extra cash for life events or home improvements.


• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.


Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.