Duty Manager

We are looking for a friendly Duty Manager to join our team!

This role is hands on, and every shift is different. You will be capable of taking decisions on your own, as you will have overall accountability of the centre during your shift.

The Berks, Bucks & Oxon Wildlife Trust has a vision for "more nature everywhere, for everyone". We're working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone's needs.

What you'll be doing

• Dealing with visitor's queries


• Opening & closing the centre


• Room bookings


• End of day cashing up, We don't use an application form, or CVs - your answers to our situational based questions will be scored against a review guide and scores from these will decide which candidates go through to the interview stage. See here to find out why we do this.


Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words. If it is clear that any of your answers are not your own work, we reserve the right to reject your application on that basis.

You'll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

We are looking for a friendly Duty Manager to join our team!

This role is hands on, and every shift is different. You will be capable of taking decisions on your own, as you will have overall accountability of the centre during your shift.,
• Excellent organisational skills


• Ability to work under pressure


• Accurate cash handling


• Ability to deal with the public, trust members and volunteers in a friendly and professional manner in a variety of situations
  
  Salary: £13.73 per hour (FTE £24.988)


Contract: Permanent

Hours: 1-2 days per week (average of 1.33 days per week), worked on a 3-week rota basis. The postholder will work 1 in 3 weekends, and occasional bank holidays., For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you'll also receive

• Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay


• Enhanced maternity, paternity, and family-friendly policies


• Flexible working to achieve work-life balance


• Salary exchange pension with generous employer contribution


• Learning & Development Programme for all


• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts


• Salary sacrifice Cycle scheme & Electric Vehicle scheme


• Membership to BBOWT's, and The Wildlife Trusts', Staff Network Groups for social interaction, peer support, mentoring and personal development