Duty Manager

An exciting opportunity has arisen within Delia's Canary Catering at Norwich City Football Club in the role of Temporary Duty Manager (Maternity Cover, 12 months). This is an excellent role for someone who is motivated and enthusiastic with proven experience in the Catering Industry. With the key responsibility being to deliver the day-to-day duties of the catering business; supervising staff to ensure customers receive the event they envisaged.

Hours: 40 hours per week, any 5 days out of 7 as agreed including all home matchdays. The role involves working unsociable hours, evenings, weekends and some Bank Holidays.

Key tasks/responsibilities include, but are not limited to:

• Management of catering functions, events and a matchday area. Ensuring a professional level of food, drink and bar service is delivered to the highest standard.


• Delivering excellent customer service as an Ambassador for Delia's Canary Catering. Exceeding customer expectations at every opportunity. Implementing and maintaining the Delia Brand Standard across the catering department


• A role model for staff, providing inspirational leadership, development and training.


• Management of casual staff, professionally addressing any performance issues.


• Excellent communication skills, forward planning and attention to detail.


• Ensure that all areas which the Catering team are responsible for are tidied and cleaned after each event, ensuring areas remain compliant with Health and Safety requirements.


• Work as a member of the Front of House team when necessary, servicing any aspect of the business to ensure service excellence and efficiency.


• Comply with Food hygiene regulations, Health and Safety regulations and Licensing laws.


• To act in a manner that supports the Club's Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment.
  
  To succeed in this role you must have the ability to work in all of our restaurants and front of house areas, successfully delivering our brand standard. Good IT skills are essential, with the ability to prepare and plan for the delivery of events.


The role would ideally suit a candidate with the drive and determination to lead a large catering team.