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Duty Manager

Staycity Group

Duty Manager

Salary Not Specified

Staycity Group, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 11 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 71a3c670489d446e8116279ba0071796

Full Job Description

  • Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group

  • Make a good first impression: Confidence and great communication are vital in leaving lasting impressions.

  • Be Driven: Constantly pushing for excellence.

  • Amaze our guests: Attention to detail and outstanding organisational skills to delight our guests.

  • Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.

  • Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace.

  • Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

  • Make us better: Driving progress and innovation at every opportunity.

  • Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.

  • Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.

  • Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis, even deputizing in the absence of the Front Office Manager


    • If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

  • Previous Team Leader experience of at least 2 years in a fast-paced environment is required to deliver this role

  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand

  • Eager to learn and develop

  • Outstanding customer service skills and attention to detail

    We are currently looking to recruit a Duty Manager. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Staycity Group, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Join now and unleash your unique potential!


    • Benefits: We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave

  • An extra day off for your birthday so you can celebrate in style

  • Build a career with Staycity Group with great opportunities for your personal and professional development

  • Flexible working patterns to support all team members

  • Incentive schemes

  • Discounted rates for overnight stays for you, and your family and friends

  • Refer and earn scheme if you successfully refer a friend to work with us

  • TaxSaver commuter scheme (only applicable in Ireland)

  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)

  • Education Support to help you foster new skills, build confidence and flourish

  • Volunteer days: 2 paid volunteer days per year to support causes in your local community

  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)