Duty Manager

Primarily responsible for duty management of the building. To assist in the management of the public areas of the building including the café, bar and box office, ensuring customer service excellence whilst maintaining the safety and security of customers, visitors and staff. To maximise sales where possible and motivate staff teams in the delivery of shows, events and building activity.,

• Duty management of all events, activities and productions in the building including opening and closing checks in line with procedures.
• Ensure that the highest standards of customer service are maintained.
• Maintain a comfortable environment within the venue at all times ensuring that show specific experiences are created - i.e. background music/ foyer layout etc.
• Management of customer service assistants, ensuring that the team is motivated and confident of all of the objectives of the shift.
• Ensure that the flow of information, both within and beyond the department, is clear accurate and timely.
• To provide reports as requested, in an efficient manner, ensuring that all feedback is collated and communicated appropriately.
• Provide a high level of customer service, dealing with feedback and follow up of specific points by immediate action or in consultation.
• Liaise with the café, bar, box office and front of house teams to ensure consistent briefing and communication with the teams.
• Monitoring of staffing attendance to ensure adequate presence of fire management and security.
• Maintain a pleasant, positive presence within the venue at all times.
• Work with software packages such as Microsoft Office, Spektrix and Midas to manage effective operation, the reporting and gathering of data (audience and sales).
• Promote and communicate Derby Theatre's values and culture to both internal and external customers.
• Ensure that the venue is presented to the highest standard of cleanliness and presentation at all times.
• Ensure that all access requirements within the shift are identified, planned for and communicated and that the venue is always as accessible as possible.
• Responsibility for cash handling, float checks (for café, bar and sales tills) and reconciliation including verification of income.
• Undertake any other duties as may be reasonably required in the course of the shift and as requested by the Operations and Access Manager. This may include deputising during leave/days off and completing tasks in their absence.