Duty Manager

To provide quality

services to our guests and create memorable experiences for them; handle guest

incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room

categories; work closely with other departments; responsible for overall

management of the daily operation.

Main Duties

Responsibilities

Supervise the

Reception team in checking in and checking out guests.

Increase occupancy, ADR and RevPAR index by making

accurate reservations using the implemented dy namic pricing strategies and implement upsell program.

Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies,

cashier handling.

Create rotas and

monitor team attendance.

Be responsible

for emergency and health / safety related situations.

Take

ownership of complaints ensuring final resolution and guest satisfaction.

Must have at least one year of previous

experience in a similar role from a luxury hotel environment.

Excellent customer service, teamwork and problem-solving

skills.

Good knowledge of Opera system, Microsoft Office and

Knowcross.

Fluent in spoken and written English.

THE NOMAD HOTEL

NoMad London, a World's 50 Best Hotel 2023, is a luxury

lifestyle hotel that takes residence in the heart of Covent Garden inside the

historic, grade II-listed building famously known as The Bow Street

Magistrates' Court. As the NoMad's first presence outside the United

States, NoMad London continues to offer a culture of gracious hospitality

£750

Refer a Friend Scheme

Employee discount in F&B outlets

Pension

Scheme

Complimentary

family meal and quality coffee / hot drinks whilst on duty

Growing

team with great training and progression opportunity

Paid

break and annual leave

Good

work / life balance

Your

birthday off (paid) after one year of service

Hotel

discount

Private