Duty Manager

We are looking for a passionate and knowledgeable Duty Manager to join our team at Nottingham Greyhound Stadium., Work Perks of being a Duty Manager...

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes
And so much more… About the role: To manage the operational elements of a race day and non-racing events and ensure they run efficiently and safely. To ensure the site is consistently presented and maintained to a high standard through management of the maintenance and cleaning team. The Duty Manager will work closely with the General Manager in undertaking the smooth running of the site during race meetings and non-racing events, and will take the lead on all matters regarding Health and Safety and Hospitality. The Duty Manager will run the site in the absence of the General Manager. Responsibilities
• Maintain the company's safety management system.
• Responsible for implementing emergency procedures in line with the Group Health and Safety policy for all eventualities including race days, events and venue hire.
• Monitor, arrange and review accredited training such as fire safety and first aid.
• Managing race day staff and safety stewards including recruitment and training and monitor and manage standards of the third party security team.
• Responsible for preparing the site for race days.
• To observe all aspects of service (including hospitality, snack bar, bar, tote) within the Stadium and deal with any issues as they arise.
• Take responsibility for any questions/complaints that arise and ensure that the matter is correctly recorded and resolved.
• Obtain feedback on service, menus, staffing matters.
• Ensure customers have a positive experience within the Stadium and that customer service is considered at all times.
• To comply with any legislative requirements including Health and Safety / Food Safety/ Liquor Licensing / Gambling Commission / Local Authority.
• Oversee preparation of the site and buildings for all events ensuring an operational plan is in place for all events and that buildings are clean, tidy and well maintained.
• Ensure there is an on-going maintenance programme that suits the demands of the business including waste disposal & recycling. Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies, monitoring all contractors to ensure they work in accordance with the company's code of practice for contractors.
• You will ensure the site is secure at all times.
• Working with suppliers to ensure that key processes are running efficiently and cost-effectively.
• Calculate and compare costs for required goods and services to achieve maximum value for money.
• Recruit new staff as appropriate, delegate responsibility to your team, monitor performance levels, motivate and hold regular briefings.
• Ensure all departments are adequately staffed whilst managing a pool of casual staff.
• Responsible for reviewing, reporting and investigating accidents and incidents.
• To ensure that the best methods, practices and systems of work are being utilised and to maintain detailed records of work completed in each area.
• To ensure that the product is delivered efficiently and exceeds customer expectations and ensure that we provide excellent customer service and standards at all times and that the team are clear on the expectations.
• Attend and respond appropriately to emergencies or urgent issues as they arise.
• Cash reconciliation and meeting return reports to be completed and prepare reports and statistics for accounts.
• Identify capital expenditure projects for the site that will increase efficiency, profitability and enhance the customer experience.
• Control spend and build a culture of long-term saving on procurement costs.
• To ensure all line cleaning is complete and maintained
• Act as a representative for the stadia and ARC at all times, leading by example to all other team members.
• All retailing operations, to include food, beverage, bar and concession operations this will include the pre race day set up and break down along with the live event operation and close/clean down of all retail areas.
• To maximise our Beverage sales through purchasing, retail pricing and managing controls
• Train the retail & bars team in common core skills identified through site Standards Operation Procedures.
• Co-ordinate and deliver all administrative tasks as required for the effective maintenance of the EPOS system, Stock and Inventory
• To ensure that all stock is controlled, secured and kept tidy.
• To ensure stock management is being adhered to at all times.
• To ensure all revenue is captured and charged where appropriate
  
  Minimum 3 years' experience in a similar role.
• Racecourse, Sport, Leisure or hotel background would be an advantage.
• High level of interpersonal skills.
• Logical approach to tasks
  
  Arena Racing Company does so much more than lead the UK's largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it's our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.