Duty Manager – Courtyard / Front of House

General

• Manage a team of casual staff in Courtyard Bar & Kitchen and occasionally in the theatre.


• Work with the Courtyard Manager to always ensure the smooth running of the Courtyard


• Assist with the production of daily staff rotas for the Courtyard


• Assist with cashing up all Courtyard floats daily and to provide reports to the General Manager and finance office as required


• Always ensure the comfort and safety of customers, deal with customer queries and complaints both in person and on email/over the phone.


• Ensure regular staff training sessions and updating the staff manual to maintain high levels of customer care and the smooth running of the Courtyard at all times.


• Ensure regular training for all staff in health and safety and fire procedures.


Other

• To ensure the Courtyard is always clean and presentable


• To assist the Assistant Courtyard Manager to create daily show reports, sales figures reports and document any issues or complaints from the public


• To undertake general stock control and reporting including organising, counting, and ordering stock


Deputise for the FOH Manager/ Courtyard Assistant Manager on all the above tasks as and when required., We would appreciate it if all candidates could complete the EDI form to help the organisation to monitor diversity across the organisation. We particularly welcome applications from people from the Global Majority for this post.

https://forms.office.com/e/zGMDwYsrdV

We're committed to creating a comfortable and inclusive environment for all candidates, so please let us know if you need any accommodations or special arrangements for the interview.

We strongly encourage all applicants with disabilities and people who are from ethnically and culturally diverse backgrounds to apply as we strive for our team and our work to be informed by and representative of the diverse communities we serve.

This is a key role in the organisation, calling for a person who can deputise for the Courtyard Bar & Kitchen in the absence of the Manger and occasionally for the theatre. Duties are wide and varied and require a person with excellent organisational and communication skills. It requires a resilient individual who can both serve others and act on her/his own initiative, using common sense and discretion, while working to tight deadlines and the highest standards., · Good organisational skills

· Knowledge of cellar management

· Good management skills

· Good interpersonal skills and ability to deal with the general public on a daily basis

· Knowledge of health and safety requirements and fire procedures

· Understanding of reporting and meeting targets

· Smart appearance

Desired Requirements

· Good sense of humour

The Royal Court Theatre is a theatre located at 1 Roe Street in Liverpool, England. The current Royal Court Theatre was opened on 17 October 1938. The current capacity is 1,186 (Stalls 290, Circle 403, Balcony 493). The theatre has produced more than 100 shows since 2007. We are proud of our well organised inclusive positive working environment which demands high standards and supports at its core a good work / life balance. Our unique theatre kitchen has been providing great food for our audience for over 20 years. The Courtyard is our sister venue catering for up to 50 diners on an à la carte menu.

We are looking to hire motivated individuals and caring characters to join our floor team. Our philosophy is we care very much about our team as much as our customers.

Belief: That our brand of theatre production and participation programmes can be enjoyed by most people, and have a powerful impact on their lives, whether they have had previous theatre experiences or not.

Vision: We make a difference to people's lives through entertainment, emotion and education. We put Liverpool lives on stage and present our work in a unique way to engage non-traditional theatre audiences. We enrich the lives of our audiences and participants culturally, socially and economically by connecting people to Liverpool.

Mission: To become a key organisation through which audiences can develop a love for theatre in all its forms. To be known throughout the UK as a leading producer of quality theatre and inspiring engagement programmes for non-traditional theatre audiences. To truly embed Equality, Diversity and Inclusion into our organisation and programmes.

· Contract: Permanent, full-time

· Salary: £26,000 per annum depending on experience

· Annual Leave: 28 days per year inclusive of bank holidays

· Hours: Flexible hours in line with the performance schedule and the needs of the role and organisation

Staff Benefits
· Pension contributions

· Health and Wellbeing Support

· Complementary tickets to all main house shows

· An invitation to dress tech night for all main house shows

· Staff discounts on meals and drinks in our café and bar