Duty Manager - Manchester, Greater Manchester

Our Duty Managers are at the heart of our centres and lead the shift on a day to day basis to support the team to deliver the programs and activities, ensuring that excellent standards and service are achieved. You will spend your time supporting and nurturing your team to bring out their potential and ensure that they are working to meet the requirements of their roles. Working alongside your fellow management team you will use your experience and knowledge to ensure that Trafford Leisure, and your Centre is continuously improving. Working with the General Manager you will embrace Trafford Leisure's vision, purpose and strategic outcomes to ensure that we can achieve on these. In this role you will be responsible for:-

• The day to day operation of the centre, working closely with the management team to support and develop all areas of the centres activities.
• Alongside your management team you will be responsible for continuously working and driving forward the standards of Trafford Leisure within your centre and to offer our customers excellent customer service.
• To lead and develop the team of Senior/Leisure Attendants who are passionate about delivering high standards.
• Supporting your General Manager in the management of key performance information and using that data to make improvements.
To be successful in this role you must have;
• Recognise qualification in Leisure Management, Sports Development, or related subject.
• Key Holder and operational management experience in a Leisure/sporting environment or in a similar industry.
• Experience of managing an operational team.
The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people. Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of our fantastic team. This is a pivotal point in our evolution as Trafford Council invest millions of pounds into the 5 main indoor leisure facilities in Trafford over the next 5 years. The ambitious investment program will see the portfolio of centres transformed into fit for purpose, accessible, inspiring spaces under a new brand of for future generations to come. Alongside this we need to ensure we have a developed a committed team across Trafford Leisure to allow us to continue delivering the best service to our customer to help create opportunities for them to move more and live longer, healthier, happier lives., Trafford Leisure employs a team of over 500 friendly, fully qualified staff who can ensure that whatever your leisure goal, you can achieve it in an enjoyable way. Trafford Leisure is all about, 'More People, More Active, More Often' and with the vast array of leisure activities we provide we have something to offer everyone from toddlers through to seniors to achieve this. Trafford Leisure currently operates the major leisure facilities in Trafford, and is a non-profit distributing organisation, meaning any surplus that is generated is reinvested back into the facilities it operates. This reinvestment allows the company and the facilities to constantly grow and improve to the benefit of our users. The cornerstone of the Trafford Leisure operation is its provision of excellent customer care, through you the customers, our expert staff and continual monitoring of the products and services we offer, we are ever progressing to meet your ever changing needs.

Our business is led by a small, passionate and professional group of individuals. We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel. We are excited to be welcoming a new team member into the business and relish this opportunity to develop and grow as individuals, a team and a business. In addition to a fantastic working environment and the opportunity to make a real difference to the residents across Trafford you can also expect to be rewarded with;
• £ 29,000 per annum
• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, raising incrementally to 38 days after 5-years' service, (including 8 bank holiday's and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP
• Employee health scheme - including Confidential Counselling
• Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans