Duty Manager (Recreation) Internal Only

Sport and Leisure Services lies within the Student Experience Directorate, providing sport and leisure opportunities to Students, Staff, Alumni and Community users. Sport and Leisure Services directly or indirectly manages a range of high-quality sport facilities and delivers a range of health, fitness, and wellbeing initiatives across the University. Our role is squarely focused on the Student Experience and directly supporting the University's Strategic Vision.

• To manage the day to day operations and all staff of CitySport whilst acting as Duty Manager
• Assist the Leisure Supervisor (Development) to design, coordinate and deliver bespoke physical activity programmes for users.
• To support in designing, coordinating, and delivering the Just Play series.
• To co-ordinate all operational staff as the Duty Manager, deal with customer complaints and be responsible for the operational health and safety of students, staff and public.
• To perform regular building, process and operation checks throughout a shift to ensure optimal customer satisfaction, whilst maintaining a safe, clean and well-maintained environment.
• To maintain logs and records of all incidents that occur during the Duty Manager shift and to ensure that the information is escalated appropriately.
• To assist the Leisure Supervisor (Development) with logging and monitoring all sports hall and studios specific equipment issues as well as facility issues, providing follow up reports to the wider team.
• To undertake any other duties that may be required by Sport and Leisure leadership staff.
• To provide extra support for FOH duties, delegating and delivering site tours and promoting sales.
  
  First aid at work certificate (or similar)
An working knowledge of sport and physical activity and session operations Sports coaching certificate Experience Experience planning and delivering sports activities Experience of supervising/ leading a team Health & safety experience within a leisure facility Experience of using FOH leisure systems e.g. XN or Legend Experience of setting up sports halls or studios to accommodate sports or exercise programmes or fixtures Skills and Abilities To lead by example, to be innovative and contribute to a high performing team To be able to use own initiative, time manage effectively and work under pressure. To interpret and analyse problems, identify potential solutions and have the ability to empathise with customers whilst always maintaining a professional boundary Able to demonstrate commitment to a high standard of customer service.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students. Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK's largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities. The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants. This role will be on a rolling shift pattern consisting of earlies, mids, lates, and weekend work. Therefore unfortunately hybrid/working from home arrangements aren't possible. The University of business, practice and the professions.