Duty Manager - South Kensington, London

We are currently seeking an ambitious and adaptable Operations Duty Manager to join our team at The Charlotte Street Hotel. As the Operations Duty Manager, you will play a crucial role in overseeing the daily operations of the hotel, ensuring that every aspect runs smoothly and efficiently. You will collaborate closely with department heads across Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen to maintain our high standards of service and guest satisfaction.,

• Act as the liaison between the General Manager, guests, and the operational team.
• Continuously monitor and uphold our service standards.
• Ensure the security of the hotel across all departments.
• Conduct regular health and safety checks.
• Deliver and maintain exceptional levels of customer service.
• Establish strong and professional relationships with guests.
• Manage and respond to any incidents or accidents involving guests or staff members.
• Provide operational support to all departments as needed.
• Meet and greet VIP guests, serving as their primary point of contact throughout their stay.
  
  Previous experience as a Head of Department or Duty Manager within a 5-star hotel.
• Excellent communication skills.
• Exceptional attention to detail and a commitment to delivering outstanding standards.
• Strong leadership and motivational abilities.
• Resilience and determination to achieve excellence.
• Familiarity with Micros and Opera systems is desirable.
  
  Firmdale Hotels is an award-winning boutique hotel group known for its stylish design, exceptional service, and vibrant atmosphere. With properties located in the heart of London and New York, each hotel reflects a unique charm and character, offering guests an unforgettable experience. At Firmdale, we believe in nurturing talent, promoting creativity, and providing a supportive and dynamic work environment., Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


• Competitive salary to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!