Duty Manager, West End Centre

Do you want to support an impactful community venue to deliver award winning live performance programmes and great experiences?

The opportunity has arisen to take on duty management for a variety of events and hires across the award-winning West End Centre. This role will see you lead the venue operations through venue hire, workshops as well as busy evening and weekend live performances. From live music to comedy and theatre you will manage all aspects of the venue operations in partnership with the Technical Manager and venue's General Manager. You will comfortably lead through any situation whilst maintaining fantastic customer service and engagement with acts / performers. As part of the venue leadership team, you will also take ownership specifically on administrative elements of the venue's operations including managing the venue hire experience and supporting the General Manager with your back-office skillset, however you'll still be comfortable taking the lead on a busy show night.

A bit about you:
You will hold operational leadership experience across a customer focused public venue or similar, with the ability to deliver and encouraging others to offer consistently high levels of customer service. You will be able to demonstrate comfort with high-pressure environment. This will be coupled with strong experience of the administrative elements of venue management including reporting, invoicing and managing back-office venue operations with strong administrative ability. You will also bring an awareness of health and safety processes. Interest in heritage, arts and culture would be beneficial but a passion for what we do is essential.

What it's like to work for us:
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.