Duty Officer - Colchester, Essex

Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed Duty Officer to join our team and contribute to the vibrant community of Colchester.

As a Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.

The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments assisting with supervision and performance management of staff in, rostering, cash handling, membership administration and much more. supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.

Our full-time positions will work 37 hours per week. weekend and evening working will be required.

You will be exposed to multiple sites within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.

If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.

• Free Gym membership


• Various Staff discounts at Leisure World


• Pension with immediate life cover


• Generous Annual Leave


• Travel Discounts


• Online Discounts


• Healthcare Discounts


• Learning and development


We reserve the right to close the vacancy early should a preferred candidate be identified; therefore early submission of your application is encouraged. Interviews will be held as and when candidates are successfully shortlisted.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.