Duty Supervisor

Reporting to the Service Delivery Manager, You will be ensuring the Operations of the business are kept running smoothly over the weekend. You will be expected to maintain high level of customer service, professionalism and ensuring that ExcluSec Professional Standards are maintained at all times., Answering the telephone and dealing with any queries in a prompt and efficient manner
Monitoring, Managing and responding to emails via our email ticketing system
Reviewing hand over reports, dealing with any issues and if required, referring to the relevant team
Managing and scheduling of rosters using workforce management software, ensuring all staff are scheduled for their shifts correctly including all periods of sickness, blow outs, no shows, and any other short notice absences are covered promptly with suitable staff.
Completion of vehicle inspections
Reporting all impending shortfalls in cover to the Service Delivery Support team
To complete concise, and accurate written reports of all incidents occurring within the shift and undertake any necessary follow up action as required
Liaising closely with the Service Delivery Manager/Director as required
Following correct policies and procedures at all times
Monitoring and responding to control room alerts
Issuing the correct equipment and uniform to staff and logging it via the correct process
Providing information in a timely manner to ensure KPI's can be completed
Liaising with our network provider in relation to response activities
Covering front line operational shifts
Carrying out all other duties commensurate with the role
Due to the nature of the role, weekend working is essential

Experience of working in a similar environment or relevant experience is essential.
Excellent communication skills, both written and verbal is essential.
Excellent organisational skills is essential.
Excellent attention to detail is essential.
Ability to manage multiple tasks is essential.
Microsoft Office competent is essential.
The ability to work independently and as part of a team is essential.
Computer literacy and the ability to use various software systems is essential.
An organised and methodical approach to working is essential.
Ability to manage time effectively and deal with conflicting priorities is essential.
Ability to be pro-active and use own initiative is essential.
The ability to work to deadline is essential.
Ability to remain calm under pressure is essential.
SIA License in Door Supervision is essential.
Eligible to work in the UK is essential.
Have a 5 year verifiable work history is essential.
Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.
Full UK Driving License (Manual) is essential.
An NVQ Level 3 or above in Spectator Safety (or similar) is preferred
A Valid SIA License in CCTV is preferred

Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful, you will be required to complete a company induction prior commencing employment.

This is a full time role working 20 hours Office based and the remaining hours operationally in the field.
Hours:
44 hours per week
20 Hours Office based (Saturday and Sunday 08:00 - 18:00)
Remaining 24 Hours operationally in the field
Overtime available
Pay & Benefits
£13.00 rising to £13.50 on successfully passing probation period (3 months)
Wagestream
Employee Assistance Programme (EAP)