DWP Assistant Product Owner

The Digital Workplace Assistant Product Owner has a critical role in the management and adoption of Digital Workplace products; improving productivity, collaboration, and communications across KPMG to deliver better client, and internal, outcomes.

The Digital Workplace Assistant Product Owner manages product ownership activities for their own products and others alongside Product Owners, Digital Labs and other EWT teams - to deliver impactful, compliant, secure and cost-effective Digital Workplace solutions and services. They also work with the user community to ensure Digital Workplace products are used in an effective and compliant way by all KPMG colleagues, and manage the product lifecycle to keep up to date with user requirements and product enhancements. They may also manage the vendor relationships for products they are responsible for.

Role Description

Owning a number of Digital Workplace products, as well as providing management and coordination for Digital Workplace projects and Product Owners; including upgrades to technologies and the associated business change.

• Product Owner for selected products - oversight and management of all aspects of product governance, knowledge, support, commercials, and roadmap including managing the product backlog.


• Assisting product owners with management activities for other Digital Workplace products, including leading on compliance and licensing requirements for the team


• Ownership of the Digital Workplace reporting dashboard and processes - providing monthly reports of collaboration metrics to support the communication of benefits and the ongoing development and management of Digital Workplace activities; and managing the roadmap and backlog for the reporting dashboard itself.


• Managing stakeholders including leadership, teams, and individuals across the UK to understand the value of Digital Workplace products and how to use them; working with the Adoption team to develop and implement adoption strategies for products.


• Managing and resolving Digital Workplace support escalations alongside the KPMG Global Services collaboration support team. This may include:

+ Creating and driving adoption of SharePoint Online collaboration sites and Teams for both internal use and with clients.
+ Creating and driving adoption of Communities on Yammer, our internal enterprise social collaboration tool
+ Helping business users to work and collaborate effectively using all tools within the Digital Workplace - primarily Office 365 tools, but also other tools in our wireframe including Miro, Kaltura, Sli.do

• Work with our collaboration support team in KPMG Global Services to continuously review and refine procedures and FAQs, monitor and enhance the level of support available and find innovative ways of delivering a "World Class" service.


• Working with the intranet team, and the Learning and Content Assistant Manager, to manage the Digital Workplace help site, keep it up-to-date and easy to use, and is the go-to destination for adoption, awareness and guidance materials.


• Directly support some key strategic stakeholders in using tools effectively to drive increased success in their area of business.
  
  Strong overall knowledge and capability in Digital Workplace and how Digital Workplace technology improves business operations


• Strong understanding of Microsoft 365 suite and how the component products are configured and managed to support business operations - in particular: Teams, Teams Town Hall, Viva Engage, SharePoint Online, One Drive, Whiteboard, Forms, To Do, Planner, Project Online, Loop, Bookings, Outlook


• Good understanding of other non-Microsoft Digital Workplace solutions - in particular: Kaltura, Sli.do, Miro, Zoom, Webex


• Experience of owning and driving usage of Digital Workplace tools in an enterprise context


• Understanding of product ownership practices/methodologies, and how they are applied to manage SaaS products supplied by vendors in an enterprise context


• Good understanding of the risk, security and compliance considerations for use of Digital Workplace technologies in an enterprise context


• Experience of managing projects and delivering against agreed scope and timelines / experience as product SME within a technical project delivery team


• Fast and self-motivated learner: maintains expertise in Digital Workplace tools and technology platforms, and product ownership practices


• Able to explain features and benefits to a business-focused or a technical audience, and relate to business requirements


• Strong communications and presentation skills


• Ability to manage multiple stakeholders and deadlines and balance competing priorities effectively


• Ability to work as part of a team, as well as take own initiative and manage own workload


• Competent and comfortable when dealing with stakeholders and end users


• Experience of professional services would be advantageous


• Experience of personal device and facilities technology management advantageous
  
  Technology is at the heart of what we do and part of the very DNA of our business. That's why we've invested in a single powerful team of connected technologists. 1,500 specialists, creating a step change in the way we work. Broader, deeper expertise, which is delivered to our clients faster than ever. Our connected solutions stretch across a range of specialisms too. From technology transformation, cyber and risk management through to security operations, data and analytics, automation, powered apps and Cloud. This is an opportunity to join a team that combines the entrepreneurial spirit and imagination of a start-up with the resources only a global network can provide. We're committed to simplified structures and are investing in workplace tools that enable us to collaborate and innovate whether you're working at home, in our office or at client sites.