Dynamics 365 Engineer

We are currently looking for a Dynamics 365 Engineer to join our expanding and dedicated IT & Data department on a permanent contract. The successful candidate will demonstrate a solution-oriented mindset, and possess the ability to propel continuous improvements, and be passionate about providing the best service and care. Working within our IT & Data department, you will play a vital role in providing technical support across the organisation to progress the Migrant Help Strategy of 2024-29 and thereafter. Due to our growth as an organisation and the decision made for IT & Data to take more responsibility for internal systems, multiple technical resources have been approved to help support our colleagues achieve successful outcomes for our clients. Working closely with the Head of IT and commercial teams, you will continually seek ways and opportunities to improve the service provided to our staff and clients. You will primarily be responsible for the management of support for our D365 solutions, providing 1st and 2nd line incident triage and management. If you have demonstrable experience in developing Microsoft D365 solutions that align with best practices and are looking an exciting role that is making a difference, we'd love to hear from you! As the Dynamics 365 Engineer your duties would include:

• Effective delivery of support and issue resolution, through quality knowledge of Microsoft D365 and the
• Power Platform products and services, with a particular focus on the CRM Customer Service module.
• Develop solutions to meet the customers' needs using D365 and the Power Platform suite.
• Support the full solution life cycle, contribution to solution design, software development and solution implementation.
• Integrate systems following proper process ensuring all requirements are met.
• Contribute to the change approval board (CAB).
• Develop strong Microsoft D365 and Power Platform product skills.
• Champion continuous service improvements using a proactive and solution-oriented approach.
• Be up to date with future features and improvements to suggest changes where appropriate.
• As a subject matter expert (SME), allow for generalised training to immediate colleagues.
• Support engagement sessions for colleagues alongside PMO and our BA as an SME to show what D365 and other Microsoft products can offer.
• Support the development of our D365 apprentice.
  
  Experience of developing Microsoft D365 solutions that adhere to best practices, including hands-on experience in developing customised solutions and BAU support.
• Proficient in the Microsoft Power Platform, i.e. Flows, Model Driven Apps and Power Pages.
• Excellent communication and interpersonal skills to build strong relationships across all levels, both internally and externally.
• Strong technical skills in Dynamics 365, including configuration, customisation, and integration.
• Strong analytical skills, able to analyse business processes and recommend improvements.
What else to expect:
• This post is subject to Enhanced Disclosure and Barring Service (DBS) check and or Counter Terrorism Check., Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.


• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.