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E-commerce Manager Maternity Cover

Pippa Small Jewellery, City of Westminster

E-commerce Manager Maternity Cover

Salary Not Specified

Pippa Small Jewellery, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted 3 days ago, 18 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 78988bde2531455ba43d44e4b0ade777

Full Job Description

  • Oversee the day-to-day operations of our Shopify platform, ensuring seamless functionality and optimal user experience.
  • Focus on reaching and exceeding the e-commerce sales targets.
  • Analyse key metrics to identify opportunities for improvement in traffic, conversion, average order value and customer retention.
  • Enhance the online shopping experience by implementing user-friendly features and promptly resolving any customer service issues.
  • Provide monthly reports on e-commerce performance to the leadership team.
  • Coordinate photoshoots (all product photography as well as e-commerce model shoots).
  • Optimise product listings - images, descriptions, SEO.
  • Create and coordinate marketing mailers.
  • Content calendar plan ownership.
  • Promptly answer customer enquiries and ensure the highest level of service.
  • Execute the on-site visual merchandising strategy and take responsibility for the product navigation journey.
  • Manage all available web stock, ensuring pre-order item prices are up to date.
  • Collaborate with the marketing team to design and execute digital marketing campaigns that drive traffic and sales.
  • Work closely with production, wholesale and shopfloor teams to ensure accurate and efficient inventory management.
  • Coordinate and track all phases of the digital asset creation process to ensure all relevant styles are captured and launched on time.
  • Troubleshoot issues and escalate when needed, proactively identifying and implementing process improvements.
  • Work closely with social and marketing teams to ensure the website is aligned with the brand vision and creative direction., Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 10MB
    • Drag and drop Choose a file Selected file: Supporting DocumentsSupporting Documents Supporting Documents Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 10MB Drag and drop Choose a file Selected file

  • 3+ years' experience managing/ leading digital retail/ e-commerce.
  • Strong knowledge of Shopify and Mailchimp.
  • Experience with analytical tools, pulling data from platforms such GA4.
  • In-depth understanding of retail, e-commerce and marketing businesses.
  • Experience with customer service.
  • Outcomes-focused manager with strong team orientation and excellent communication skills.
  • Strong organisational and time-management skills; ability to react to shifting priorities and manage multiple projects simultaneously.
  • Keen attention to detail, passion for quality without compromising deadlines.
  • Proficient in all key Microsoft Office products (PowerPoint, Excel, Word).
  • Experience with NetSuite is a plus.
  • Experience in jewellery industry is a plus.
  • Fluent in English.

    Pippa Small is a boutique luxury and ethical jewellery brand based in Notting Hill. Pippa works with charities and directly within diverse communities to set a new standard for ethical jewellery practices. The brand enables the creation of sustainable jobs and supports cleaner, fairer mining practices, always putting people first.

    Further details:
  • Working hours are Monday to Friday from 10am to 6pm
  • 12 months fixed contract

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