E-commerce Merchandising Assistant

The successful candidate will work on various digital activities related to the Fragrance and Beauty eCommerce division within CHANEL UK. You will work with several local departments including Marketing, CRM, Operations, Logistics, Retail and Customer Care as well as other areas of expertise within the Digital team. The role will be a key contact for Global teams based in Paris and local teams in e-Commerce markets within the UK Region, meaning strong communication and organisation skills are essential. What impact you can create at Chanel: E-Commerce Operations Management:

• Responsible for the timely activation and presentation of products on Chanel.com using a Product Management System, ensuring the relevant Go Live checks are performed.
• Co-ordinate the Digital Orchestration for all new campaigns, liaising with the Global team on go live dates for all Chanel.com campaigns, test all new campaigns links, content and new features in UAT environments as well as communicate the master content calendar for landing page content and campaign rotation for the Uk region.
• Manage the landing page content updates on Chanel.com for the local UK market using the internal CMS platform will be a key part of this role, including briefing the UK design team on local initiatives and requirements for local projects.
• Oversee the Out of Stock management, co-ordinating with Supply Chain to maintain optimum stock levels online, particularly following the launch of a new campaign.
• Owner of the translation process validation, liaising with all relevant teams.
Analysis & Reporting
• Support on daily, weekly, and ad hoc reports for e-Commerce trade, writing regular commentary and insights, with actions to continue to optimise the e-Commerce performance.
• Use Data Insight tools to monitor new features, campaigns and customer journeys online, reporting regularly on findings.
• Monitor trends using Google Analytics to report on Traffic and Acquisition, searches and key metrics which will help making strategic decisions to enhance the client journey and increase conversions on Chanel.com.
Client Experience, CRM & Marketing Support
• Work in close partnership with local Marketing and Global teams to plan product launches and campaigns, communicating the Digital launch plan and content strategy and collaborating with the local CRM team on all Digital campaigns, key product launches, themes and local initiatives throughout the year.
E-retail Operations Management
• Ensure timely launch of content and products on Retailer sites, using internal and external Product Management Systems to manage the product catalogue
• Completion of Go live check list for new product launches (stock, pricing, copy, assets).
• Act as the point of contact for the UK Region (Canada, South Africa, Ireland) for campaign related activity and ensure updates and changes are effectively communicated.
• Plan and brief e-Boutique campaign banner updates on retailer sites, ensuring alignment with Marketing and Media teams
• Brief the UK design team on asset requirements and emails for both the UK & UK Region.
• Co-ordinate with CHANEL global team to stay connected on digital launches, campaigns and projects.
• Perform regular checks and support in asset management across retailer sites and related platforms (including social media, email, SEO & PPC).
• Support on launching new CHANEL e-Boutique on retailer sites.
  
  Strong analytical skills, highly organised and detail-oriented
• Strong interest in Digital with a passion for the Beauty and Luxury industry and a highly commercial approach to drive revenue
• Excellent written and verbal communication skills
• Knowledge of PowerPoint and Excel
• Ability to work proactively in a fast paced and dynamic environment
  
  At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
  
  You are energised by:
• Working in a highly collaborative and Global environment
• Being a part of an extremely passionate team with a common goal
• Motivating you and your team to meet luxury standards in E-Merchandising
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas:
+ Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of women What you would gain from this experience:
• The chance to learn about the Digital world supported by an energising, ambitious, and passionate team.
• The variety of responsibilities which encourage collaboration with different teams
• The opportunity to immerse yourself and get inspired by one of the most well-known luxury global brands, working directly with the Global teams delivering the best user experience across the world.
• The satisfaction of helping a team to grow and transition
• Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you:
• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependant and subject to change at any time