E-Commerce & Studio Manager
Muzungu Sisters
E-Commerce & Studio Manager
Salary Not Specified
Muzungu Sisters, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 26 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d04865370a6f4ce092227dc68f5ad6b2
Full Job Description
- Maintaining website, merchandising product and writing product descriptions
- Customer service - answering phone calls and responding to email inquiries
- Preparing, packing and sending e-commerce orders
- Preparing and creating newsletter content for email marketing
- Account administration such as filing receipts & invoicing
- Dealing with shipping - import and export
- Record keeping - payments, cash flow, sales, databases & sales reports
- Artwork and content editing on Photoshop
- Undergoing strict quality control with all stock received
- Day to day office administration
- Maintaining and organization of the showroom and studio to ensure studio is customer-ready at all times
- Facilitate all in-person shopping appointments and VIP dressing and assisting with all customer needs
- Build rapport with customers and maintain client communications
- Responsible for the arrangement of trunk show set ups and organization of events
- Preparing for pop-ups, events and shoots
- Work closely with the Founders, Head of Production & Wholesale, and Studio Assistant, Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 10MB
- Thorough and in-depth understanding of the Shopify platform
- Self-motivated and willing to contribute to the brand
- Excellent verbal and written communications skills
- Champion the Muzungu Sisters ethos and have full knowledge of brand history
- Must have at least 5 years of experience in the fashion sector
- Comfortable stepping outside regular duties as needed
- Be extremely neat and organised Adobe Suite & Excel competence
- Must be comfortable for customer-facing tasks
- Willing to travel domestically and internationally for trunk shows
- XERO experience a plus
Launched in 2011 by friends Tatiana Santo Domingo and Dana Alikhani, Muzungu Sisters offers ethically-sourced handmade luxury, produced by 16 different artisan communities across four continents. Each piece possesses a remarkable history, adding value and meaning to garments that are designed to be kept for years to come.
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Supporting Documents
Supporting Documents
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We are looking for a motivated, extremely organised, multi-tasker who will be able to join our team as our E-Commerce & Studio Manager. The candidate must have at least 5 years experience within the fashion sector. We are a small team and looking for someone who is hands-on and able to lend their skills with everything from accounts to managing e-commerce.,
Muzungu Sisters shines a light on the under-exposed work of the artisans responsible for their collection, by commissioning items produced using thousand-year old weaving and embroidery techniques. By working solely with fair trade cooperatives, non-profit foundations, family-owned workshops and sole artisans, Muzungu Sisters is able to maintain a close relationship with every producer and ensure that the entire production process is transparent.
Our culture & values:
Muzungu Sisters is a richly diverse company. We are passionate about slow, ethical fashion and championing traditional techniques and crafts from around the world.
We are enthusiastic and our small work together to deliver the best for our customers.