E&T Parts Sales & Customer Service Apprentice

Your responsibilities will include professional call management - both internal and external, overseeing customer orders from start to finish, ensuring timely dispatch and delivery, and maintaining open lines of communication with customers at all stages of the process. Join us and become a pivotal part of our commitment to excellence in customer service and sales.
Job Description:
Major Job Functions:
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Provide best-in-class service for a seamless transaction, ensuring delivery of an excellent customer experience that earns loyalty
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Fully engage with customers on every call to ensure that we understand what the customer needs.
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Identifying the right advisor to transfer each customer call to and ensuring a seamless handover of every call.
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Ensure quotes are produced promptly and are followed up within 24 hours to maximise the opportunity.
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To actively find opportunities to sell Finning parts and convert quotes into sales using relevant discounts and promotions
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Process all orders efficiently and manage them from start to finish. Communicate directly with customers, keeping them informed at every step of the process., Be an advocate for our E-commerce platform to increase online sales. Be positive, focused and flexible, creating and maintaining a positive growth mindset environment

Ability to develop end-to-end parts order processing skills
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Customer service and relationship-building skills
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Ability to handle volume calls in a professional, customer-focused manner
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Influencing, upselling at every opportunity
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Closure, ask for the sale
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Excellent listening and communication skills are essential
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Ability to record accurate data essential
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Results Aware, driven with the ability to hold self-accountable to contributing to company targets
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IT skills, Good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)
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Ability to navigate and update a CRM Sales System
Education & Experience:
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Experience of working within a customer-facing environment
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Educated to GCSE standard
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Understanding/Interest in the Engineering and Power Industry is preferable.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from