EAP Telephone Counsellor- Hybrid Working (Boston Spa)
HealthHero
EAP Telephone Counsellor- Hybrid Working (Boston Spa)
£30000
HealthHero, Boston Spa, Leeds
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 30 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d7db3ff960484748926899f8aac2a9a1
Full Job Description
- As the main part of the role, you will be carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Alongside the above, managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
- Be integrated into our Support Line Team.
Able to work a minimum of 3x full days per week = 2.5 days on the Support Line and a half day On-Site. (We will consider, one of these days being a weekend shift.) - Part time is pro rata salary.
- Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
- Be an experienced practitioner with a minimum of 300+ clinical hours.
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status
- Be IT literate with good working knowledge of Microsoft Office suite
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure
- Have previous EAP/telephone Counselling or time limited assessment experience, ideally in a corporate environment.
HealthHero is Europe's largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero's mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities. - Full induction training programme, which will be undertaken via Microsoft Teams
- 22 days leave, Bank holidays and your birthday off (pro-rata)
- Supervision covered up to 2 hours per month (pro-rata)
- Monthly 1-2-1's with your line manager
- 24/7 On Call support.
- Auto-enrolment pension scheme
- Health Scheme and Employee Assistance Program
- Life insurance Scheme
Desirable
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.