Early Years Administrator

Our 200 place nursery is proudly rated as "Outstanding" by Ofsted. Each room has access to a contained outdoor playground area and the children love to explore in the local forest area. The nursery offers great employee perks including (but not limited to) access to the on-site restaurant and coffee shop, a discounted on-site gym, free Arriva transport pass into the town centre, onsite parking and access to discounted tickets for the First Direct Arena in Leeds. Responsible for:

• Lead development and implementation of parent outreach initiatives to increase utilisation, registrations, and memberships in the nursery to meet occupancy budgets.
• Proactively support to the manager when offering new nursery places, selling extra sessions and managing changes in booking patterns
• Support parents with financial queries or concerns, offering solutions where possible.
• Lead and manage back up care bookings and enquiries.
• Adhere to organisational policies and procedures inclusive of the COR process.
• Ensure Redfish is up to date. Check accounts are allocated charged correctly, leave dates are input within the required notice period, correct discounts and correspond with parent payments.
• Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
• Co-ordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices.
• Responsible for the collection of monthly invoice debt, inclusive of suspension of nursery places, payment plans and legal referrals, in collaboration with the nursery manager.
• Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.
• Support the Nursery manager with any additional client administrative tasks, including writing monthly and quarterly client reports.
• Attend and contribute to local authority NEG training sessions
  
  Significant experience in a customer service setting. Demonstrable experience in delivering outstanding customer service, both internally and externally, and in person over the phone.
• Demonstrable track record of resolving issues for customers.
• Ability to make independent decisions based on information and data
• Should be able prioritise and work in a fast-paced environment
• Exceptional organisational skills
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Maintain confidentiality in accordance with GDPR
Desirable Experience:
• Previous experience of working in an Early Years administrative role, Level 2 qualification in Business Administration., NVQ in Business Administration or equivalent
• Paediatric First Aid
• First Aid at work
• Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
• Excellent communication and customer service skills