eCommerce Assistant

Reporting to the Head of Ecommerce Trading , the Ecommerce Trading Assistant is responsible for day to day onsite trading and merchandising management. You will be a key support in driving online business growth and enhancing our online customer experience.

In the UK and Ireland, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

The role

• Optimise the UK and Ireland sites across all devices based on merchandising and marketing strategies, actions from weekly trade meetings and opportunities identified within web analytics tools.



• Execute the implementation of new product launches including updating the PIM system and categorisation.



• Create and manage all promotions across both sites as well as owning the full promotional customer journey, in line with EMEA and local team guidelines.



• Manage and maintain the onsite product recommendations strategy in order to drive key commercial KPIs.



• Working alongside the digital marketing team and SEO agency to implement SEO optimisations across the UK and Ireland sites.



• Create and own the gift set strategy with regular analysis on performance and bestsellers.



• Create and monitor merchandising AB tests and present findings to the rest of the team.



• Work alongside the Trading Team to execute the online merchandising strategy based on customer and competitive insights, brand strategy and e-commerce objectives and initiatives.



• Work closely with regional teams to share local insights and ensure the site is always on brand whilst commercially focused.



• Assist the Trading Team on new site releases and projects including UAT and merchandising tasks.



• Assist the Trading Team in leading the implementation of new local merchandising processes.



• Build strong internal relationships with EMEA and global ecommerce, digital, creative, merchandising and local wider marketing team.



• Assist the Content Specialist with BAU content changes, implementations and uploading quarterly editorial pages.
  
  Experience with retail e-commerce platforms Salesforce/SFCC preferred.



• Experience with Adobe Analytics/Google Analytics or similar web analytics programs



• Experience with a CMS Amplience/CoreMedia preferred


• Commercially aware with a strong focus on trading.


• Working knowledge of Excel, Word, and PowerPoint or similar presentation applications



• Able to work well as part of a team in a fast paced environment.



• Proven ability to work to stringent deadlines and exceptional eye for detail.



• Excellent work ethic and positive can do attitude.



• Ability to analyse data quantitatively and use customer research, data and metrics to back up assumptions and identifying opportunities



• Pro-active and able to show initiative/ideas to constantly improve the site.


Ideal candidates will have


• Knowledge of Adobe Analytics and Google Analytics



• Knowledge of Salesforce/ SFCC eCommerce platform



• Experience using content upload systems, Coremedia preferred



• Experience with UX and A/B testing.
  
  The largest jewellery company in the world, we give a voice to millions of people's loves every day. With almost 7,000 locations around the world and a thriving online presence, we sell three pieces of our handcrafted jewellery every second.


Sustainability is at the heart of everything we do. We set ambitious goals to make a positive impact, from sourcing materials to marketing

We are proud to announce that we were recently recognised in the Sunday Times 'Best Places to Work 2023' as one of only 11 employers in the 'very large' category.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

Our commitment to unforgettable career progression is just the beginning. We offer a rewards package that's truly exceptional, including:


• Competitive salary with regular reviews


• Generous bonus scheme


• Private healthcare


• Lunch on us with JustEat when you're in the office


• Early finish Fridays -start your weekends at 3 PM!


• Hybrid working: Three office days between Monday and Thursday with two WFH days.


• 55% employee discount and annual allowance


• 25 days annual leave (plus bank holidays)


• Holiday buy/sell options


• Birthday off to celebrate your special day


• Pandora Perks: Access exclusive discounts on retail brands, cinema tickets, holidays, gym memberships, and more via Reward Gateway


• Wellness Hub: Videos and resources to support a healthy lifestyle


• Employee Assistance Programme: Confidential, free counselling available 24/7, year-round


• Recognition programme: Celebrate and share achievements across the company


• Celebrations: We love a good party, especially at Christmas, when you'll receive an extra special gift!


Join us and experience the perks of being part of Pandora!

If you are looking for a new challenge, come and craft the incredible with us!