eCommerce Customer Development Manager

Nestlé Professional (NP) is the Business-to-Business food service arm of Nestlé, specialising in Out of Home food and beverage solutions. The unrivalled portfolio of NP includes food brands such as GARDEN GOURMET and renowned Coffee brands including 'We Proudly Serve' STARBUCKS, NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, NP has ambitious objectives and is a key growth driver for Nestlé. The team's aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded food and beverage solutions, executed brilliantly. Exciting and delighting their consumers, NP helps our customers to develop their business, driving footfall, spend and increasing their profit. In the Nestlé Professional Sales Team, we have created an exciting environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come. We are currently recruiting for a talented individual to join our Sales Team as an eCommerce Customer Development Manager to drive sustainable and profitable organic growth in eCommerce for Nestlé Professional, through supporting on the Amazon account, managing and growing secondary Pure Players, and driving Digital Shelf optimisation across the division. A day in the life of an eCommerce Customer Development Manager … Key responsibilities will include:

• Support Amazon Account Lead to maximise Nestlé Professional's commercial performance through Amazon and Amazon Business
• Identify actionable areas of growth through data analysis and customer insight
• Drive visibility, online presence and conversion through optimised content and Amazon Advertising activity (sponsored search, DSP)
• Monthly Business Process support including sales analysis, forecasting, stock and trade spend management
• Management and accountability of Customer Investment Plans and Joint Business Plans for secondary Pure Players, including managing a 3P strategy to complement our Amazon 1P business
• Internal commercial planning process management, ensuring accurate forecasts and trade spend
• Execute category strategy, portfolio and marketing plans with customers to drive profitable growth
• Build and manage a Customer Contact Strategy, building relationships across all functions at varying levels
• Lead the launch and adoption of a new digital shelf tracking tool across Nestlé Professional UK&I
• Influence and support cross-functional teams to embed digital shelf optimisation across the business (sales, marketing, category, supply chain, finance).
• Improve image accuracy, written content optimisation and organic search presence across key customers to ultimately drive online sales and market share.
• Share insights and expertise to the wider business on how eCommerce is evolving, and upskill key stakeholders accordingly
• Proactively discover and drive emerging opportunities to win new business within the eCommerce space, such as Social Commerce and new Marketplaces, We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
  
  To be successful, you'll be working in a commercial, customer facing role within the FMCG industry, with proven experience of Business Development (Sales, Category Management, Digital Marketing).
You will also have the following skills and experience:
• Previous Digital Shelf and Digital Marketing knowledge and understanding (content, traffic, conversion, SEO, organic/paid search)
• Ability to discover and drive opportunity from complex datasets and analysis
• Experience of building and executing successful plans with eCommerce customers or online marketplaces is desirable
• Strong sales, negotiation and relationship building experience
• Highly curious about eCommerce/eBusiness and desire to further your knowledge and understanding
• Highly driven, with a tenacity to deliver results under pressure
  
  Salary up to £42k + potential bonus + generous pension + 25 days annual leave + 12 additional flex days off on top of annual leave and two paid volunteering days!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you., What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.