Ecommerce Customer Service Associate - Italian Speaking

Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.,

• Providing outstanding customer service, liaising directly with customers and clients on all platforms. Handling customer queries via email, live chat, social media platforms in an effective manner,
• Maintaining high Customer Service standards, providing helpful assistance and efficient service. Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers,
• Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements. Dealing with the internal process from start to finish
• Processing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers' returns and redeliveries
• Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

Knowledge and Experience:
• 2 years' minimum experience in an E-commerce Customer Service environment.
• High-level of multi-tasking with an element of urgency to support the volumes that can arise.
• Experience in working with a CRM system is highly advantageous.
Technical skills:
• Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud.
• Proficient in Microsoft Office Suite.
• Strong analytical, verbal, and written communication skills.
• High level IT and analytical skills.
Competencies:
• Exceptional communicator, with strong interpersonal skills.
• Team player with a collaborative mindset and enthusiasm.
• Self-motivated, able to work independently on set tasks.
• Excellent organisational skills and time management.
  
  About: Vivienne Westwood is one of the last truly independent fashion companies within the international arena. We produce four clothing labels, leather goods, jewellery and a range of other accessories, fragrances and homewares.
With a design record spanning over 40 years, beginning with punk rock in the 1970s, Vivienne Westwood's designs have had significant cultural repercussions far beyond the world of fashion. Today, the Vivienne Westwood brand produces clothes and accessories that appeal to a wide audience: from young to old, rock to royalty. Presenting a minimum of three fashion shows per season during Milan, London and Paris Fashion Weeks, Vivienne Westwood is considered one of the most inspirational and avant-garde brands within the fashion industry. Back To Results Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you're interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading….


• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment