eCommerce Lead

Your key purpose will be manage and develop our online retail operation to drive profit and grow income to support the hospices and retail strategy. Responsibilities include optimising our current eBay operations and developing the Hospice's online retail presence into multi-channel sales, increasing the profitability of all online sales. In time there may be the requirement to develop a dedicated SSCH online website. You will also be in charge of new goods, researching and advising on our small range of new stock for our shops as well as being in charge of our Christmas Card operation. You will be required to ensure there is a smooth, professional and efficient online and new goods operation including responsibility for selection of appropriate items, producing engaging listings, pricing to optimise revenue, packing and despatching as well as maintaining excellent customer relations., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

This role requires proven experience of trading on eBay and other online platforms and a A minimum of 2 years working at a mid-senior level in an e-commerce role is essential to this role as is a proactive and problem solving attitude. Experience of working in the charity retail sector and managing a team of volunteers is also desirable. You will also have an ability to develop our Ecommerce strategy and have strong commercial acumen and understanding of online selling. You will possess excellent management skills and have good verbal and written communication skills together with a basic technical understanding of the architecture of an ecommerce website and good knowledge of MS Office, Excel, Google Analytics, SEO, online advertising platforms eg AdWord

We have an exciting opportunity for a Bank Retail Assistant to join our team at Shooting Star Children's Hospices. Shooting Star Children's Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated 'Outstanding' by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. It's a great time to join Shooting Star Children's Hospices as we are expanding our retail team and portfolio of shops. Location: We have an exciting opportunity for an eCommerce Lead to join our team at Shooting Star Children's Hospices at our Distribution Unit on the Lansbury Business Estate, Knaphill, Woking GU21 2EP. Shooting Star Children's Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated 'Outstanding' by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count. It's a great time to join Shooting Star Children's Hospices as we plan to expand our retail portfolio and eCommerce area.

In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years' service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher's (free for employees) and free fruit at our Hampton site
Safeguarding We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Children's Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation's values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children's Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.