ED Administration Clerk

We are pleased to inform you that the plans for St Helens and Knowsley Teaching Hospitals NHS Trust and Southport and Ormskirk Hospital NHS Trust to come together as one new organisation have now been formally approved by the Secretary of State. Our new Trust will be called Mersey and West Lancashire Teaching Hospitals NHS Trust and will officially launch on Saturday 1st July 2023. Any applicants who secure an offer of employment and/ or are due to commence their new role from 1st July 2023 onwards are advised that their conditional offer and contract of employment will be issued as per our normal recruitment process but will be under the new name of the organisation. All the details of the offers of employment and contracts of employment will remain as advertised and these changes will not affect your employment with us. For further information on the new plans, please see: Our Future Plans (sthk.nhs.uk) KEY DUTIES To provide patients, visitors and Colleagues with Polite, helpful and
courteous reception. To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. e.g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues) Accurately register Emergency Department patients demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels. To work as directed by the nurse in charge for rapid registration of ambulance cases. Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation. Facilitation of Clinics including
booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met. Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information Management of patient out of hours process for issued prescriptions. Arranging Ambulances transport and taxis for patients and relatives as requested Preparation of Patients Health Record in readiness for electronic Scanning ensuring
compliance with set operational procedures. Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time. Produce barcode sheets for each Health record to be electronically scanned Clean, test and calibrate scanners before use each day Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers and updating computer system. Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff. The post holder will be responsible
for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets. TRAINING RESPONSBILITIES Attend all IT training and keep abreast of updates as they occur. Attend all Trust Mandatory and departmental non-clinical training To ensure Annual Adult and Childrens safeguarding Level 2 training is up to date Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act To attend relevant customer care workshop and Develop Personal Resilience course